Summary
Overview
Work History
Education
Skills
Certification
Area of Excellence
Timeline
Generic

VINAYAK RATAN

Business Analyst
Bangalore

Summary

  • Offering 18 years of experience in Operation Management, Project, System and Business Analysis for Defined Benefit, Defined Contribution and Retail Banking solution, - In-depth knowledge of business processes and system analysis serving as an effective primary liaison between the business and clients. - Expert in data analysis using various tools and writing SQL queries and assisting with testing, Test Case development & Regression analysis - Business-savvy professional, providing thought-provoking underlying direction in coordination with various groups for risk management through business process mapping, requirement study, defining the various specifications for process implementation, and client interaction for resolving issues. - Known for conducting research of complex benefit and formulating resolution by analyzing fact patterns and plan provisions. - Pioneered implementation of plan level change for corporate action; got awarded “On the Spot Award” for the same. - Expertly direct planning and execution of multiple projects by implementing standardized project management methodologies, cost controls and best practices - Process Enhancer; showcased tenacity in process improvements and coaching and training opportunities that were identified from participant issues, recurring edits and quality analysis - Project Management Expert; repute for successfully completing various projects such as Data Clean up, Calculation Project - Recipient of various awards such as:
  • “You Earned it Award” for efficient and successful client retention
  • “On Spot the Spot Award” for immense client satisfaction
  • “Zero Defeat Award” for quality - Proficient in spearheading tasks related to manual calculation of pension benefit that are not automated by gathering plan knowledge and leading analysis & interpretation - An enterprising leader, utilizing combination of business & technical knowledge and strategic analysis to provide solutions/creative insights to critical business problems.

Overview

18
18
years of professional experience
2
2
Certifications
6
6
Languages

Work History

Business Analyst

Voya India
09.2022 - Current
  • Experienced professional serving as a key partner across Technology, Plan Management, Operations, and Implementation Services. Drive full-lifecycle execution of complex technology initiatives, platform migrations, and strategic projects by leading user acceptance testing (UAT), operational readiness assessments, defect resolution, and post-implementation validation.
    Act as a trusted subject matter expert in system functionality, business workflows, and quality assurance, ensuring that all changes deliver value, while minimizing disruption. Known for building scalable testing strategies, improving cross-team collaboration, and supporting enterprise-wide transformation through a focus on precision, documentation, and proactive problem-solving.
    • Execute and manage UAT, and mobile testing for IT releases and platform upgrade migrations.
    Lead defect tracking and triage, collaborating with ITQA and cross-functional teams to drive issue resolution.
    Assess operational impacts of proposed system changes, identifying efficient workflows, and minimizing downstream disruption.
    • Independently assess and execute user acceptance testing strategies, creating detailed test plans, and executing test conditions.
    Create and deliver training documentation and procedures for internal business users (Operations and Plan Management teams).
    • Conduct post-implementation validation to ensure successful deployment and resolution of defects.
    Draft internal customer communications and support documentation.
    Proactively identify and resolve complex operational issues, including root cause analysis, and coordination of system or process changes.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Senior Vendor Systems Analyst

One Savings Bank Pvt. Ltd.
06.2019 - 09.2022
  • Collaborate in the planning of projects and programs, ensuring effective collaboration with Business Analysis, Development, Architecture, Security, and other IT functions, as well as external suppliers, to deliver projects.
  • Systems analysis and ensuring we document changes to be delivered, developing a clear technical implementation plan in conjunction with the technical project manager.
  • Devise ways to add new functionality to existing or new IT systems by delivering projects and changes for the business.
  • Oversee the installation and configuration of new systems to ensure the change and release are delivered as per the agreed scope of work.
  • Support incident management during the warranty period, and ensure a product support handover in coordination with technical support analysts.
  • Release Management: Release application changes through the environment with the proper planning and due diligence to ensure production stability.
  • Quality assures the creation and maintenance of the required program documentation and gain a good understanding of the required business objectives across core business processes, products and systems to provide advice and communicate at a high level for technical and user-friendly language to meet all stakeholder expectations.
  • Support handover: Ensuring the support handover process is followed. Train the system end users and write instruction manuals where not provided by the vendors
  • Information Management: Building a team knowledge base that is easy to understand and usable by junior members of staff. Ensure proper procedures are in place for Service level management
  • Risk Management: Participate in general risk and audit issues, and recommend that relevant control and risk processes are adhered to by complying with relevant risk policies and procedures.
  • Product Enhancement: Work with the business product team and vendor for a continuous enhancement of the core and web application.
  • Create a data flow document for the core and web application.
  • Creating low-level design documents, and working extensively with Enterprise Architect.


Systems Analyst

Fidelity Business Services Pvt. Ltd.
06.2007 - 06.2019
  • Provide SME expertise of IT Business Systems Analysis in the Defined Benefits and retirement services.
  • Participate in scrum call, and working on agile and water fall module (based on the project).
  • Analyze data and perform ad-hoc analysis in researching and remediating any post production issues
  • Perform gap analysis, design system flows, and contribute to test strategy, test plans, expected results and test coordination, and participate in user testing, diagnose defects that arise leading to report production release
  • Analyze data and perform ad-hoc analysis in researching and remediating any post production issues in core system/
  • Documenting the requirements in the form of detailed use cases.
  • Preparing test cases; reviewing test plans to make sure that all requirements of the project are tested and certified
  • Identifying system risks in financial impacting process and taking profitable steps in mitigating risks and concern.
  • Analyzing and documenting the system specifications & business requirements to test cases and business rules to maintain complete traceability.
  • Improving systems through studying current practices and designing appropriate modifications
  • Provide technical support and troubleshooting for the workflow Platform and application.
  • Perform root cause analysis and provide business and technical solutions for application errors.
  • Work with development team and help them to understand requirement through walk through sessions.
  • As Analyst- DB Projects
  • PROJECTS WORKED ON:
  • Analyzing business, systems and processes to identify user needs, document requirements and address operations issues and improvements.
  • Act as the point of contact between end users and operational, configuration or systems areas.
  • Execute client-based project (Data clean up, Corporate Action, MRD) in support of profitable and superior client service delivery and act as a resource regarding client benefit plans and system functionality.
  • Knowledge of Defined Benefit (Retirement Services).
  • Identify, initiate and implement efficiencies that result in improved quality and effectiveness in the projects.
  • As Senior Associate:
  • Calculated / estimated pension (benefit) along with process final calc and disbursement to participant.
  • Developed and sustained relationships with US partners.


Education

B.Com. - Income Tax & Costing

Nehru Collage
Hubli, Karnataka
01.2007

Diploma - Software Technology

CMC Limited
01.2004

Skills

JIRA

RDNG

ALM12

LeanIX

SQL

Omni

Bastion

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Certification

ECBA – Entry Level certificate for Business Analysis

Area of Excellence

  • Requirement Gathering
  • Stakeholder Management
  • Regression Planning and Management
  • Team Management & Leadership
  • Risk Management
  • Data Management
  • Research
  • Testing & Test Case Management
  • Troubleshooting

Timeline

Business Analyst

Voya India
09.2022 - Current

Senior Vendor Systems Analyst

One Savings Bank Pvt. Ltd.
06.2019 - 09.2022

Systems Analyst

Fidelity Business Services Pvt. Ltd.
06.2007 - 06.2019

Diploma - Software Technology

CMC Limited

B.Com. - Income Tax & Costing

Nehru Collage

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VINAYAK RATANBusiness Analyst