Vinayak R. S.
IT EXECUTIVE
Bangalore,KA
Summary
Experienced IT Support Specialist with over 11 years in desktop and system administration, network configuration, and technical troubleshooting. Delivers IT solutions while managing diverse client environments and optimizing system performance. Maintains critical IT infrastructure and resolves complex issues to enhance operational efficiency.
Overview
2
2
Languages
2
2
Certifications
11
11
years of professional experience
Work History
Senior IT Associate
Prestige Groups - Falcon Property Management Service
Bangalore, Karnataka
05.2024 - 11.2025
- Managed inventory processes and tracked IT assets for property operations, ensuring accurate resource availability.
- Configured and supported Office 365, VPN, and SAP systems, facilitating seamless business operations.
- Troubleshot technical issues, providing timely solutions and minimizing downtime for staff members.
- Provided remote support to offsite employees, enabling seamless collaboration across locations.
- AD - managing users, creating and managing user accounts, setting permissions, implementing Group Policy Objects (GPOs)
- Configured copiers and printers for network connections to allow wireless and network printing.
- Trained end-users on the proper use of software programs, enhancing their overall technical skills.
- Trained end-users on software programs, improving their technical skills and efficiency in daily tasks.
- Conducted regular system backups, ensuring the safe storage of critical data during contingencies.
Customer Support Engineer
Madhu Infotech
08.2020 - 11.2023
- Provided network troubleshooting and OS installation services, ensuring system reliability and user satisfaction.
- Configured and managed network switches, modems, and mail configurations (Thunderbird, Outlook).
- Executed LAN cable crimping, internet troubleshooting, and website configuration tasks.
- Conducted LAN cable crimping, resolved internet issues, and configured websites to enhance connectivity and user experience.
- Managed user accounts in Active Directory, set permissions, and implemented Group Policy Objects to streamline user access and security.
System Administrator (Client Engagement)
Madhu Infotech (Client: Entune IT Consulting Pvt Ltd)
06.2022 - 06.2023
- Supported network infrastructure by troubleshooting issues, installing operating systems, and maintaining software/hardware to ensure optimal performance.
- Managed configurations of switches, modems, and email client systems to enhance network reliability and user experience.
- Managed configuration of switches, modems, and email client systems.
- Managed SAP and VPN configurations for client systems.
- Ensured reliable connectivity by performing LAN cabling, laptop, internet, and website troubleshooting.
- Facilitated employee onboarding and offboarding processes, ensuring compliance with company policies.
- Compiled and analyzed reports on network and systems performance, identifying downtime issues to facilitate timely resolution.
- Completed reports detailing network and systems performance and downtime issues.
- Managed onboarding and offboarding of employees.
Desktop Support Engineer
Circutek
02.2014 - 07.2020
- Provided comprehensive technical support to diverse client base, including Architects, CAs, and industrial clients.
- Troubleshot network issues, installed operating systems, and resolved software/hardware problems to ensure seamless operations.
- Configured and maintained switches, modems, and email systems to support reliable communication.
- Managed LAN cable crimping, diagnosed laptop issues, and configured internet/website settings for optimal user experience.
IT SUPPORT ADMIN (Client Engagement)
Circutek (Client: Gayathri and Namith Architects)
Bangalore, Karnataka
05.2014 - 06.2016
- Managed network troubleshooting, OS installation, and software/hardware support to ensure system reliability.
- Configured and maintained switches, modems, and email systems.
- Administered LAN cabling, laptop, internet, and website configurations to enhance connectivity and user experience.
- Oversaw management of systems including projector, DG, printer, AV, database, CCTV, broadband, and EPBX to maintain operational efficiency.
Education
Diploma - Computer Science
VET
Bengaluru, IndiaSkills
Operating System Management
Office 365 Administration
Network Troubleshooting
LAN/WAN Configuration
System Administration
Software Installation
VPN Management
Hardware Support
Technical Support
Desktop Support
ERP system support
IT strategy development
Office 365
IT asset management
Network support
IT vendor management
IT infrastructure
Remote support
Problem-solving
Application setup
Windows and Office
Network configuration
Network design
System upgrades
Network protocols
Hardware diagnostics
TCP/IP
VPN configuration
Software installation
Remote technical support
Desktop support
ACTIVE DIRECTORY MANGEMEMT
Certification
Computer Hardware (A+) & Networking (N+) Course - JETKING
NOTABLE ACHIEVEMENTS
- Provided comprehensive desktop and system administration support for leading organizations for over 9 years, ensuring high availability and performance.
- Successfully configured, troubleshot, and installed diverse IT systems, including operating systems, network devices, and critical business applications.
- Optimized network infrastructure by expertly managing router configurations, IP addressing, and wireless networking, enhancing connectivity and security.
- Delivered advanced technical support to a wide range of clients, including architects and commercial entities, resolving complex hardware and software issues efficiently.
Timeline
Senior IT Associate
Prestige Groups - Falcon Property Management Service
05.2024 - 11.2025
System Administrator (Client Engagement)
Madhu Infotech (Client: Entune IT Consulting Pvt Ltd)
06.2022 - 06.2023
Customer Support Engineer
Madhu Infotech
08.2020 - 11.2023
IT SUPPORT ADMIN (Client Engagement)
Circutek (Client: Gayathri and Namith Architects)
05.2014 - 06.2016
Desktop Support Engineer
Circutek
02.2014 - 07.2020
Diploma - Computer Science
VET