Vinayak Sai Narayanan
Bangalore
Summary
To seek a challenging career with a growth-oriented organization that offers room for the progress of my technical and analytical skills which helps in enhancing my current skills and knowledge for the benefit of the organization.
Overview
5
5
years of professional experience
Work History
Jr Executive-Customer Support & Request Handling
Lufthansa Technik Services India Pvt Ltd
Bangalore
11.2021 - Current
- Providing Global 1st level AOG support by re-routing customer emails to responsible departments and by informing NO-BID based on LHT stock levels within a TAT of 15 mins.( Also conducting trainings for colleagues)
- Provide Test/Repair/Overhaul quotations to customers using SAP ERP.
- Providing Sale, Loan, and Exchange quotations to routine priority customers and responsible for releasing the required units for customers from global LHT warehouses by coordinating with Material Planners/Customer Service Managers and Logistics.
- Creation of Purchase Requisition and booking of Goods Receipt, based on purchase orders, for internal stakeholders.
- Provide 1st level VIP support through email and call for NICE cabin system by raising/sorting tickets in LHT JIRA.(Also conducting trainings for colleagues).
Intern
Security 1 (A Division of Ebrahim K. Kanoo B.S.C. (C)
09.2019 - 10.2019
- Completed one-month internship specializing in Building Management and Security Systems.
Education
B.Tech in Electronics and Communication Engineering -
Federal Institute of Science and Technology
Kerala, India05.2020
12th Std. -
The New Indian School (CBSE)
Kingdom of Bahrain05.2014
10th Std. -
The Asian School (CBSE)
Kingdom of Bahrain05.2012
Skills
- Good leadership and Management skills
- Good analytical, problem solving and communication skills
- Ability to adapt to changes in technology
- Providing customer support via emails and calls
Personal Information
- Date of Birth: 10/03/96
- Nationality: Indian
- Marital Status: Single
Academic Project
Stay Shield, An automated disaster management system designed to alert the residents of the building and contact the response team.
Languages
- English
- Malayalam
- Tamil
- Hindi
Hobbies and Interests
- Travelling
- Reading
- Singing
- Cycling
- Yoga
- Basketball
Timeline
Jr Executive-Customer Support & Request Handling
Lufthansa Technik Services India Pvt Ltd
11.2021 - Current
Intern
Security 1 (A Division of Ebrahim K. Kanoo B.S.C. (C)
09.2019 - 10.2019
B.Tech in Electronics and Communication Engineering -
Federal Institute of Science and Technology
12th Std. -
The New Indian School (CBSE)
10th Std. -
The Asian School (CBSE)
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