Vinayak Sharma
Delhi
Summary
A dedicated enthusiast committed to continuous learning of new methodologies and ideas, particularly focused on the realm of Customer Success. Known for a strong work ethic and a receptive attitude towards feedback as a means to constantly enhance performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Onboarding Lead
Credflow
Noida
05.2023 - Current
- Responsible for overseeing the comprehensive post-purchase customer experience, spanning from the transaction phase where payment is processed to guiding customers through product activation and facilitating a thorough comprehension of product functionalities. This includes personalized assistance aimed at optimizing product usage to align with individual needs and purposes.
Placement Coordinator
NSIT Training and Placements
New Delhi
05.2021 - 05.2023
- Developed and maintained relationships with employers to secure placements for students.
- Assisted in the recruitment of student interns, ensuring all qualifications were met.
CSR Intern
Oil and Natural Gas Corporation Ltd
Vasant Kunj
05.2022 - 07.2022
- During my tenure as a Corporate Social Responsibility (CSR) intern, my responsibilities encompassed drafting proposals, creating agendas, conducting initial screenings, formulating milestone-based payment plans, and evaluating proposals for suitability and alignment.
Human Resources Trainee
Ed Era
Delhi
12.2021 - 03.2022
- In my role as a Human Resources intern at Ed Era, I undertook a range of responsibilities including conducting candidate interviews, assessing candidate skills for role suitability, preparing Excel spreadsheets and presentations, and conducting client interviews when my supervisors were unavailable.
Education
Bachelor of Business Administration - BBA - Business Administration and Management, General
Department of Management Studies
01.2023
Delhi Public School
01.2020
Skills
- Customer Relationship Management
- Customer Satisfaction
- Customer Retention
- Strategic Planning
- Customer Service
- Report Analysis
- Customer Relationship Building
- Strategic Communications
Certification
- Fundamentals of Digital Marketing
- Product Management
- Introduction to Cyber Security
- Master Of Scrum Ceremonies
- GENERAL ELECTRIC HUMAN RESOURCE PROGRAM
Accomplishments
- CVPSK Scholarship Awardee
Timeline
Customer Onboarding Lead
Credflow
05.2023 - Current
CSR Intern
Oil and Natural Gas Corporation Ltd
05.2022 - 07.2022
Human Resources Trainee
Ed Era
12.2021 - 03.2022
Placement Coordinator
NSIT Training and Placements
05.2021 - 05.2023
Bachelor of Business Administration - BBA - Business Administration and Management, General
Department of Management Studies
Delhi Public School
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