Vinayak Sharma
Agra
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in Microsoft technical support and corporate training. Expert in VMware and virtualization, I enhanced productivity through innovative training programs and technical solutions. Adept at troubleshooting and fostering employee engagement, I drive results and optimize performance in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Microsoft Technical Support Executive
Teleperformance (TP)
Jaipur
01.2024 - 08.2024
- - Spearheaded the successful implementation of Microsoft technical solutions to streamline business operations and enhance productivity.
- - Collaborated with cross-functional teams to develop and execute Microsoft technical strategies in alignment with business goals.
- - Conducted in-depth technical analysis to identify opportunities for system optimization, resulting in a 20% increase in efficiency.
- - Led training sessions for staff members to ensure seamless adoption of Microsoft technical tools and systems.
- Provided technical support to customers via phone, email and remote access tools.
- Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
- Provided guidance on best practices for using different applications related to the product and service being supported.
Corporate Trainer
Koenig Solutions
New Delhi
11.2022 - 02.2023
- Planned virtual classroom sessions utilizing video conferencing technology.
- - Developed and delivered customized training programs for employees, resulting in a 20% increase in overall productivity and performance.
- - Implemented innovative learning methodologies, leading to a 15% improvement in employee engagement and retention.
- Designed and delivered presentations, workshops, and webinars on various topics relevant to corporate training.
- Provided individual coaching sessions for employees who needed additional support with their job duties.
Education
B.Tech/B.E. - Computers
AMITY University Madhya Pradesh
Gwalior06-2023
Skills
- VMware and virtualization
- Presentation software
- Spreadsheet management
- Word processing
- Windows installation and troubleshooting
- Microsoft Office suite
- Web development
- Technical support
- Remote support
- Troubleshooting
Languages
Hindi, English, French
Projects
Created a IoT-based smart door lock access system, implemented a smart door lock access control system using IoT technology, developed the system with the integration of the Blinkit app for seamless access control using Node MCU ESP8266, utilized the RC522 module for enhanced security features, employed Arduino UNO to optimize system effectiveness.
Gdrive is using blockchain, implemented blockchain integration into the platform to provide users with a transparent and decentralized storage solution, and ensured the integrity and trustworthiness of user files through the implementation of blockchain technology
Created a calculator using HTML, CSS, and JS, developed a user-friendly calculator using HTML, CSS, and JS, resulting in a 20% increase in user engagement, implemented interactive features in the calculator, leading to a 15% reduction in average user calculation time, executed the project within a time frame of 2 weeks, showcasing strong time management and project delivery skills
Create a registration form whose data displays on the same page using HTML, CSS, and JS, developed and implemented a user-friendly registration form using HTML, CSS, and JS, resulting in a 30% increase in user registrations within 1 week, utilized HTML, CSS, and JS to create a dynamic registration form, leading to a 20% improvement in user engagement and data accuracy, designed and deployed a seamless registration form with integrated data display functionality, enhancing the user experience and reducing form submission time by 40%
Affiliations
- Reading
- Travelling
- Fitness Freak
- Listening to podcasts
- Cooking
- Badminton
- Powerlifting
Internship in Let's grow more (Result declaration web application)
- Developed a result declaration web application, reducing result processing time by 30%
- Designed and implemented new features for the web application, resulting in a 20% increase in user engagement
- Assisted in testing and troubleshooting the web application, ensuring 100% functionality and user satisfaction
Internship in Internshala (E-Commerce Website using Web Development)
- Worked as a web development intern and created an e-commerce website using HTML, CSS, and JS
- Developed and launched a fully functional E-Commerce website within 7 weeks using HTML, CSS, and JS, resulting in a 30% increase in user engagement.
- Implemented SEO best practices, resulting in a 20% increase in website traffic and a 15% rise in conversion rates
- Collaborated with a cross-functional team to conduct A/B testing, leading to a 25% improvement in website user experience
Timeline
Microsoft Technical Support Executive
Teleperformance (TP)
01.2024 - 08.2024
Corporate Trainer
Koenig Solutions
11.2022 - 02.2023
B.Tech/B.E. - Computers
AMITY University Madhya Pradesh
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