VINAYAK SHET

As the Service Manager, I fulfill the following responsibilities:

- Attend Charger service calls from the service team and provide detailed resolution steps to service engineers.

- Conduct sanity checks for all deployed chargers and submit reports to the operations manager.

- Prioritize customer experience engagement across PAN India operations.

- Administer contact center performance and manage service operations for both B2B and B2C sectors.

- Conduct service training sessions for service engineers to ensure proficiency and efficiency.

- Prepare and submit monthly service reports to the operations manager.

As the TSM for Karnataka state, I managed over 35 dealers across the region. My responsibilities include:

- Handling service and spare parts inquiries for Karnataka.

- Taking customer and dealer complaints via phone calls.

- Guiding dealer technicians to resolve service issues effectively.

- Taking spare parts orders from dealers.

- Compiling a spare parts list and emailing it to the accounting team for the creation of proforma invoices.

- Confirming orders with dealers and requesting the accounting team to generate tax invoices for spare parts orders.

- Updating all complaints in the MIS sheet for comprehensive tracking and analysis.

• I serviced vehicles according to customer complaints, addressing their specific issues.
• I communicated with customers to understand their complaints and concerns thoroughly.
• I provided services for chargers (Vehicle Charging equipment), ensuring their proper functionality.
• I cleared error codes to resolve charging equipment issues efficiently.
• I diagnosed vehicle problems accurately to identify the root causes of any malfunctions.

• Domestic Wiring

• As an auto electrician, I specialized in harness routing and troubleshooting.
• I served as a station supporter, responsible for managing station manpower.
• My duties included ensuring timely availability of parts on the production line from logistics.
• I provided regular updates to line engineers about all station activities.
• I conducted pulse meetings with the team to communicate important information and work updates