Vinayak Srivastava
Agra
Summary
A talented individual with a desire to make guests feel welcome energetic personality coupled with a strong work ethic. Eager to demonstrate advanced skills in the hospitality sector and take customer service to new rewarding opportunities.
Overview
6
6
years of professional experience
Work History
Data Entry Operator
Freelancer
06.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Increased data accuracy by diligently inputting and verifying information from various sources.
Associate
Hilton Birmingham Metropole
05.2022 - 05.2023
- Facilitated seamless check-in and check-out experiences for guests.
- Provided insightful recommendations and information on local attractions, enhancing guest satisfaction.
- Resolved guest inquiries
- Enhanced guest service experience
Waiting Staff Member
Agency
02.2022 - 04.2022
- Assisted customers with menu selection offering knowledge of current special dishes and personal recommendations to build rapport.
- Regular communicate with kitchen and bar staff to maintain smooth front of house operations minimising potential service delays.
- Checked in with customers during meals to check order were received correctly and met guest expectations.
- Warmly greeted guest upon arrival to create welcoming atmosphere.
- Cleared, set and restocked tables for quick turnaround.
Intern
The Westin Hyderabad Mindspace by Mariotte
08.2019 - 03.2020
- Trained in various departments under the supervision of highly experienced professionals of the five star hotel.
- Provided excellent service in all departments by maintaining hotel standards.
- Anticipated and addressed guest service needs.
- Accountable for swift service in restaurants and also acted as temporary supervisor for few weeks.
- Banquet management.
Education
Bachelor of Science - Hospitality & Hotel Administration
Guru Nanak Institute of Hotel Management
01.2021
Bachelor of Arts - undefined
K.S. Saket P.G. College
01.2018
Skills
- Food Service
- Hospitality
- Food and Safety
- Front Desk
- Serving
- C
LANGUAGES
Hindi
English
Timeline
Data Entry Operator
Freelancer
06.2023 - Current
Associate
Hilton Birmingham Metropole
05.2022 - 05.2023
Waiting Staff Member
Agency
02.2022 - 04.2022
Intern
The Westin Hyderabad Mindspace by Mariotte
08.2019 - 03.2020
Bachelor of Arts - undefined
K.S. Saket P.G. College
Bachelor of Science - Hospitality & Hotel Administration
Guru Nanak Institute of Hotel Management