A talented individual with a desire to make guests feel welcome energetic personality coupled with a strong work ethic. Eager to demonstrate advanced skills in the hospitality sector and take customer service to new rewarding opportunities.
Overview
6
6
years of professional experience
Work History
Data Entry Operator
Freelancer
06.2023 - Current
Completed data entry tasks with accuracy and efficiency.
Scanned documents and saved in database to keep records of essential organizational information.
Maintained files, records, and chronologies of entry activities.
Increased data accuracy by diligently inputting and verifying information from various sources.
Associate
Hilton Birmingham Metropole
05.2022 - 05.2023
Facilitated seamless check-in and check-out experiences for guests.
Provided insightful recommendations and information on local attractions, enhancing guest satisfaction.
Resolved guest inquiries
Enhanced guest service experience
Waiting Staff Member
Agency
02.2022 - 04.2022
Assisted customers with menu selection offering knowledge of current special dishes and personal recommendations to build rapport.
Regular communicate with kitchen and bar staff to maintain smooth front of house operations minimising potential service delays.
Checked in with customers during meals to check order were received correctly and met guest expectations.
Warmly greeted guest upon arrival to create welcoming atmosphere.
Cleared, set and restocked tables for quick turnaround.
Intern
The Westin Hyderabad Mindspace by Mariotte
08.2019 - 03.2020
Trained in various departments under the supervision of highly experienced professionals of the five star hotel.
Provided excellent service in all departments by maintaining hotel standards.
Anticipated and addressed guest service needs.
Accountable for swift service in restaurants and also acted as temporary supervisor for few weeks.
Banquet management.
Education
Bachelor of Science - Hospitality & Hotel Administration
Guru Nanak Institute of Hotel Management
01.2021
Bachelor of Arts - undefined
K.S. Saket P.G. College
01.2018
Skills
Food Service
Hospitality
Food and Safety
Front Desk
Serving
C
LANGUAGES
Hindi
English
Timeline
Data Entry Operator
Freelancer
06.2023 - Current
Associate
Hilton Birmingham Metropole
05.2022 - 05.2023
Waiting Staff Member
Agency
02.2022 - 04.2022
Intern
The Westin Hyderabad Mindspace by Mariotte
08.2019 - 03.2020
Bachelor of Arts - undefined
K.S. Saket P.G. College
Bachelor of Science - Hospitality & Hotel Administration