Deepali Shigwan
Thane
Summary
Senior Analyst with a proven track record at Wipro HR Services, adept in workflow management and process analysis. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional problem-solving and testing procedures skills. Trained new employees, ensuring high-quality standards across projects. Achieved significant process improvements, contributing to team success and client satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Analyst
Wipro HR Services Private Limited
07.2017 - Current
- Entering new hires into Workday (payroll system), posting changes in pay and tax status, and miscellaneous changes
- Initiating transfer, promotion, data changes, Compensation change, Termination for an employee, Promotions, Documentation, Update goals in workday
- EIB Mass loads, Pulling reports from workday and processing
- Handling queries of client and solving by proper resolution
- Researching and preparing special reports for management
- Processing requests for paycheck advances, and processing terminations
- Creating supervisory org, Survivor beneficiaries in workday
- Correction, rescind, cancellation of a business process
- Creating custom reports in workday
- Processing One Time Payment/Bonus, Death processing
- Work on Integration and defensive queries
- Processing transactions in a timely and accurate manner to ensure service delivery as per client contractual commitments and assigned targets
- Worked flexible hours across night, weekend, and holiday shifts
- Handled 35-40 tickets per day, 10 to 15 emails per day and 2 to 3 calls per day to address inquiries and concerns
- Increased customer satisfaction by resolving issues Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Providing training and On Floor Support to team members
- Ensuring the standardization and improvement of processes by using Quality tool
- Managing work allocation process
- Maintain Quality review for multiple clients
- Training new employees who are going to be a part of daily processing of the client
- Prepare SOP for workday processes, Integrations, Defensive queries
Processor and Auditor
Accenture
05.2015 - 06.2017
- Company Overview: Work for Accenture for 2 years for healthcare domain
- Maintain employee documents in various tools handle by client
- We received documents via various source, and we need to update information in preview according to documents type
- Complete review of enrollment forms
- Identify missing information on forms
- Send incomplete information back to client
- Review and analyze specific eligibility report
- Maintain and track individual workflow and production
- Key enrollment forms into client eligibility report
- Support inventory control during peak times or as needed
- Work for Accenture for 2 years for healthcare domain
Education
BCOM - Banking And Insurance
V.G VAZE KELKAR COLLEGE OF COMMERCE
01.2014
12th -
JOSHI BEDEKAR COLLEGE OF COMMERCE
01.2011
10th -
SHIVNIKETAN VIDHYALAY
01.2009
Skills
- Workflow management
- Process analysis
- Testing procedures
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Hobbies and Interests
Travelling
Personal Information
- Date of Birth: 08/06/93
- Gender: Female
- Nationality: Indian
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Timeline
Senior Analyst
Wipro HR Services Private Limited
07.2017 - Current
Processor and Auditor
Accenture
05.2015 - 06.2017
BCOM - Banking And Insurance
V.G VAZE KELKAR COLLEGE OF COMMERCE
12th -
JOSHI BEDEKAR COLLEGE OF COMMERCE
10th -
SHIVNIKETAN VIDHYALAY