Microsoft Office
VINAYAK KHANDU PATIL
Assistant Manager-Operation And Customer Service
Navi Mumbai
Summary
Assistant Operation Manager with extensive background in CFS Operations. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Assistant Manager Customer Service
KARANJA TERMINAL AND LOGISTICS PVT. LTD
2022.08 - Current
- Supervises vessel planning activities prior to the ship/barge arriving to port
- Ensures the load and discharge is performed accurately and timely
- Responsible for ensuring vessels/barge sail at the earliest time possible
- Acts as a focal point for any stevedoring issues that may arise with assigned vessel/barge
- Maintain cargo database and statistics for production of monthly and annual reports
- Maintain logs and records of warehouse stock and executed orders
- Work independently and assist the team in realizing goals and standards - Share knowledge and best practices.
Assistant Manager Customer Service & Operations at
SEABIRD MARINE SERVICES PVT. LTD
2019.05 - 2022.08
- Retention of Existing Third Party Customers
- Tracking ETA of bill of lading and follow up with shipping line for EDI IGM
- Keeping track of the volume support committed by Customers versus actual support received
- To verify vendor's bills and work on customer rebates with costing efforts
- Follow up with customers for outstanding
- Working on company costs and customers' tariffs rates
- Verification of Invoicing
- Finding new areas and developing build strong and lasting relationships with customers and provide second to none customer service
- Take Full responsibilities and end-to-end ownership of customer shipment and issues
- Co-ordinate with operations & accounts to manage day to day Activities
- Maintaining & regularly updating Commercial deals closed and keep records updated
- Extracting data (MIS) from system and generating customer volumes reports
- Plan and track shipment of final products according to customer requirements
- Maintain logs and records of warehouse stock and executed orders
- Work independently and assist the team in realizing goals and standards - Share knowledge and best practices
- Actively participate Develop & implement SOPs / quality systems to meet ISO 9001, ISO 14001, ISO 45001 standards.
Executive Operations
KERRY INDEV LOGISTICS Pvt. Ltd
2017.02 - 2019.04
- MIS reports, Mail correspondence with concerns, and volume reconciliations
- Responsible for CFS Yard & Warehouse (Including Bonded) Operations
- Responsible for Import-Export Documentation
- Coordination with new customers and introducing the facility
- Follow up with the shift in charge and discuss balance and complete work on every shift start and end time
- Engage in constructive problem resolution and provide solutions
- Follow up with liner and terminal for upcoming and present movement
- Giving Training to newly joined staff.
Operation Executive
JWC Logistic Park Pvt. Ltd
2015.09 - 2017.01
- Handling 3PL activities for BASF INDIA LTD, CEAT LTD, PHILIPS INDIA LTD, JOHNSON & JOHNSON, RADHAKRISHNA FOODLAND
- Coordinating and monitoring supply chain operations
- Inventory management
- Keeping records of stock inventory (Goods Return, Spoiled Stock) related to the Warehouse
- Issuing & Receiving of materials through system
- Daily MIS reporting to respective customers
- Developing and improving storage, internal and handling Systems to ensure seamless operations
- Ensure All Warehouse Registers are updated daily and open to Audit
- Worked
Jr.Operation Executive
Indev Logistics Pvt Ltd
2012.09 - 2015.08
- Overall surveillance of the warehousing activities in Custom Bonded Warehouse
- Proper Stacking of containers in yard
- Daily reporting to particular shipping line
- Prepare Job Order both hard & Soft Copy in the form as required by the respective terminal and attached the Scanning List along with it
- To be done immediately after the receipt of scanning list
- After receiving scanning list placing of job order to respective terminals
- IGM, scanning list downloading in system
- Reporting to shipping line in case damage container arrived in port to CFS
- TECHNITION’
- IN PSF PT LAB
Analyst
RELIANCE INDUSTRIES LTD PATALGANGA
2008.12 - 2012.08
- Data compilation, management & analysis, preparation of daily, monthly & yearly reports,
- Played a pivotal role in setting up of online data entry program
- PSF Integrated System”, of tested PSF properties on the QVT Vayu server
- Monthly Reports, downgradation trends and Trends of critical properties, as per the voice of the internal customer
- Quality Assurance
- Oversee quality of Polyester Staple Fibre as per pre-set specifications and standards
- Train and guide teams towards identifying factors critical to quality, reducing process variation, improving capabilities & increasing stability to support Six Sigma goals
- Implementation & Compliance
- Develop & implement SOPs / quality systems to meet ISO 9001-2008 standards
- Conduct regular internal audits and reviews to ensure adherence to pre-set norms
- Lab Operations
- Conduct Tests & Inspections of raw material & products; maintain documentation of the same
- Supervise calibration of Instruments as well as effective maintenance of Lab infrastructure
- Facilitating development and trials on new products, identifying deviations and undertaking corrective actions.
Education
MBA - Operation
ITM University
Y.B.Sc - undefined
Mumbai University
H.S.C - Science
S.S.C - undefined
Skills
Customer service optimization
Software
ERP
Timeline
Assistant Manager Customer Service
KARANJA TERMINAL AND LOGISTICS PVT. LTD
2022.08 - Current
Assistant Manager Customer Service & Operations at
SEABIRD MARINE SERVICES PVT. LTD
2019.05 - 2022.08
Executive Operations
KERRY INDEV LOGISTICS Pvt. Ltd
2017.02 - 2019.04
Operation Executive
JWC Logistic Park Pvt. Ltd
2015.09 - 2017.01
Jr.Operation Executive
Indev Logistics Pvt Ltd
2012.09 - 2015.08
Analyst
RELIANCE INDUSTRIES LTD PATALGANGA
2008.12 - 2012.08
MBA - Operation
ITM University
Y.B.Sc - undefined
Mumbai University
H.S.C - Science
S.S.C - undefined
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