Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Vinayak N Rudrakshi

Bangalore

Summary

Dynamic Branch Manager with a proven track record at Kotka Mahindra Bank Ltd, excelling in revenue generation and client relationship management. Expert in optimizing operational efficiency and driving team performance, resulting in significant customer base growth. Strong interpersonal skills and a commitment to process improvement have consistently enhanced customer satisfaction and branch profitability.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Branch Manager

Kotka Mahindra Bank Ltd
Bangalore
12.2022 - Current
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Monitored financial performance of the branch on a monthly basis.
  • Organized professional development programs for employees at all levels of the organization.
  • Identified opportunities for process improvement initiatives within the branch.
  • Conducted regular performance reviews for all employees in the branch.
  • Designed sales and service strategies to improve revenue and retention.
  • Planned work schedules to maintain adequate staffing levels.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Supported outside sales force in servicing and obtaining new business.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Resolved escalated customer complaints in a timely manner.

Branch Manager

Indusind Bank Ltd
Bangalore
07.2022 - 11.2023
  • Managed staff scheduling, hiring and training processes.
  • Grew business banking relationships through proactive outreach.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Planned work schedules to maintain adequate staffing levels.

Branch Operations Manager

Indusind Bank Ltd
Bangalore
09.2019 - 06.2022
  • Ensured compliance with banking regulations and policies.
  • Developed strategies to optimize branch operations.
  • Prepared monthly reports on branch performance metrics.
  • Implemented new operational procedures to enhance customer experience.
  • Performed routine audits of branch operations to identify areas for improvement.
  • Generated daily reports to comply with Bank Secrecy Acts.
  • Managed branch files per recordkeeping and compliance requirements.

Branch Operations Manager

Axis Bank Ltd
Bangalore
04.2017 - 11.2019
  • Planned work schedules to maintain adequate staffing levels.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Completed regular checks on bank compliance with established policies and government regulations.
  • Managed branch files per recordkeeping and compliance requirements.
  • Generated daily reports to comply with Bank Secrecy Acts.
  • Coached staff on policies, procedures and performance strategies.
  • Implemented new operational procedures to enhance customer experience.
  • Disciplined employees to encourage compliance with company policies and procedures.

Service Delivery Manager

Axis Bank Ltd
Bangalore
08.2011 - 05.2017
  • Conducted regular meetings with customers to discuss their requirements and expectations.
  • Collaborated with internal teams to develop best practices for service delivery processes.
  • Developed operational policies and procedures related to service delivery management.
  • Resolved escalated customer issues in a timely manner according to established procedures.
  • Analyzed customer feedback surveys results to identify opportunities for improvement.
  • Developed and implemented strategies to improve customer satisfaction levels.
  • Monitored performance metrics and conducted regular reviews to identify areas for improvement.

Business Development Executive

Dream Gains Financial India Pvt Ltd
Bangalore
09.2010 - 04.2011
  • Collaborated with sales team members to identify target markets and develop sales strategies.
  • Developed and implemented strategies to increase customer base and revenue growth.
  • Identified areas of improvement within existing processes to optimize performance outcomes.
  • Developed growth plans by identifying key clients, key targets, and priority service lines.

Education

MBA - Finance And Markating

Sambram Institute of Management Stadies
Bangalore
06-2010

Bachelor of Commerce - Finance

Basaveshwar Commerce Collage Bagalkot
Bagalkot
05-2007

Department Of Pre University Educational - Finance

Basaveshwar Commerce Collage Bagalkot
Bagalkot
06-2004

Karnataka Secondary Education Examination Board -

Basaveshwar High School Bagalkot
Bagalkot
05-2002

Skills

  • Customer service
  • Sales strategy
  • Team management
  • Performance evaluation
  • Process improvement
  • Client relationship management
  • Operational efficiency
  • Strong team-builder
  • Customer relationships
  • Staff management
  • Sales planning
  • Relationship building
  • Revenue generation
  • Strong interpersonal skills
  • Staffing optimization

Accomplishments

  • Qualified two times for MDRT in Kotak Mahindra Bank Ltd
  • Received 7 Time BBH Award for General Insurance Business in IndusInd Bank Ltd

Certification

NISM VI

NISM V

IRDA

Languages

English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2

Timeline

Branch Manager

Kotka Mahindra Bank Ltd
12.2022 - Current

Branch Manager

Indusind Bank Ltd
07.2022 - 11.2023

Branch Operations Manager

Indusind Bank Ltd
09.2019 - 06.2022

Branch Operations Manager

Axis Bank Ltd
04.2017 - 11.2019

Service Delivery Manager

Axis Bank Ltd
08.2011 - 05.2017

Business Development Executive

Dream Gains Financial India Pvt Ltd
09.2010 - 04.2011

MBA - Finance And Markating

Sambram Institute of Management Stadies

Bachelor of Commerce - Finance

Basaveshwar Commerce Collage Bagalkot

Department Of Pre University Educational - Finance

Basaveshwar Commerce Collage Bagalkot

Karnataka Secondary Education Examination Board -

Basaveshwar High School Bagalkot

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Vinayak N Rudrakshi