Vinayak S. Patil
Nashik
Summary
Conscientious Customer Support with 15+ years of experience. Interfaces with clients and outside collections agencies to assess account history and encourage investment in high-performing relationships. Respected professional unearthing optimal applications of capital. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
17
17
years of professional experience
Work History
Medical Billing Analyst
GreenBills Technology Services Pvt. Ltd
05.2019 - Current
- Interacting with Client regarding technical & billing issues and process follow-ups.
- Application & Sales Support to the team for Medical Billing software.
- Researched portals issues related to non-payment within e-billing vendor portals.
- Generating auto follow-ups in software
- Denials, Payments & Appeals Handling
- Maintaining Different type of reports in Excel
- Training for new team members for Payment & Denial Postings, Claims status checking & Calling
Virtual Assistant
eLuminous Technologies Pvt. Ltd
08.2018 - 01.2019
- Conferred with customers by telephone, chat or email to provide information.
- Handled US clients on Email/Chat & Calls regarding their day to day job works for different type of eCommerce Websites.
- Handled different tools like Arbitrage Suite, Amazon Account, Shopify & Oberlo.
- Completed business correspondence, transcription, and data entry.
Tech. Support Engineer
Aress Software & Educational Tech. Pvt. Ltd
04.2016 - 06.2018
- Technical, Sales & billing support on calls for US, Australian & UK customers
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Project: VPN (Virtual Private Network)
- Used OpenVPN, PPTP Protocols, Zabbix, Ubersmith, Fortifi for solution,
- Project: MPCB (My PcBackup) (Cloud Backup Services)
- Handled data backup in MPCB applications
- Installing and informing the backup and restore system to clients
Senior Associate
Wipro
07.2013 - 04.2016
- Processing Disputes under the guidelines provided by Master and Visa
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Served as liaison, facilitating communication between management and associates.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
Customer Service Executive
WNS
06.2006 - 10.2011
- Worked productively in fast-moving work environment to process large volumes of data.
- Researched and analyzed complex data issues to determine next steps and possible outcomes.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Improved new comers performance by defining clear goals and communicating performance metrics.
Education
B. Com. - Accounting
YCMOU
2008
H.S.C. - Accounting
Pune University
2004
S.S.C. -
Pune University
2002
Skills
- Calm Under Pressure
- Critical Thinking
- Friendly, Positive Attitude
- Organization and Time Management
- Planning and Coordination
- Multitasking Abilities
- Team Management ~ Process Improvement ~ Interpersonal Skills
Hobbies
Like soft music to bursting stress, Playing Cricket, Trekking.
Timeline
Medical Billing Analyst
GreenBills Technology Services Pvt. Ltd
05.2019 - Current
Virtual Assistant
eLuminous Technologies Pvt. Ltd
08.2018 - 01.2019
Tech. Support Engineer
Aress Software & Educational Tech. Pvt. Ltd
04.2016 - 06.2018
Senior Associate
Wipro
07.2013 - 04.2016
Customer Service Executive
WNS
06.2006 - 10.2011
B. Com. - Accounting
YCMOU
H.S.C. - Accounting
Pune University
S.S.C. -
Pune University
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