Vishakha Nehra

Food Preparation & Service: Prepared and assembled sandwiches for both in-store and delivery orders, ensuring quality and efficiency.
Customer Service: Assisted customers with menu inquiries, greeted guests warmly, and provided excellent service.
Shift Preparation & Closing: Organized and prepped food items at the start of shifts; properly stored ingredients and maintained food safety standards at closing.
Workplace Hygiene & Safety: Maintained a clean, organized, and compliant workspace to uphold health and safety regulations.
Point of Sale & Order Management: Assisted with cash register operations and handled phone orders efficiently.
Inventory Control: Monitored and managed stock levels to ensure optimal supply availability.
Team Leadership & Employee Supervision: Assisted in staff coordination, training, and workflow management as needed.

• Provide ongoing administrative support to the onsite Magnit team
• Complete weekly deliverables as outlined in the Standard Operating Procedure (SOP) document, such as reporting on start and finish dates, contract extensions and background checks
• Facilitation of contingent worker onboarding and offboarding
• Ensure any required data is updated in WAND and reporting before leaving work daily
• Complete timely Client System Updates, including transfers, data change, end date and WAND updates
• Assist with ad hoc projects

• Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
• Respond to multiple inbound chats; gather and verify required information as appropriate
• Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products
• Quote prices and encourages customers to buy
• Secures and places orders with others for filling and arranges delivery date
• Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems
• Prepare a report on sales activities- Sales Tracker
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting
• Quickly triaged incoming calls and escalated calls when necessary, reducing the average time to resolution by 19%
• Surpassed the $20,000 goal in the first quarter and set a record by exceeding the $50,000 sales goal in the second
• Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques

• Help resolve technical questions for the customer efficiently and effectively
• Gather the required information necessary to best handle customer's technical inquiries
• Manage customer expectations regarding estimated response times for issue resolution
• Resolving the issues through email, chat & phone communication channels
• Extensively researched and documented customer technical issues
• Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status