Vinay Babu Muppirisetti

OvalEdge India Pvt Ltd

Hyderabad

12.2021 - Current

Provided technical support to customers for product installation, configuration and troubleshooting issues.
Resolved customer inquiries in a timely manner by providing effective solutions.
Performed quality assurance testing of existing products and services.
Analyzed customer feedback regarding product performance and identified areas for improvement.
Maintained accurate records of all customer interactions, including resolutions provided.
Created detailed reports outlining customer service metrics such as response times, issue resolution rates.
Participated in training sessions to stay up-to-date with current trends in product support technology.
Conducted research on new products and created user documentation related to products.
Provided guidance and assistance to junior staff members when needed.
Collaborated with other departments such as sales, marketing and engineering to ensure successful completion of projects.
Monitored incoming requests from customers via phone, email or online chat platforms.
Investigated reported incidents and took appropriate action based on findings.
Validated performance of pre-release and finished products for compliance with both regulatory standards and internal business goals.
Maintained audit trail and statistical records of problems and conditions reported by client.