Vinay Babu Muppirisetti
Hyderabad
Overview
4
4
years of professional experience
Work History
Product Support Engineer
OvalEdge India Pvt Ltd
Hyderabad
12.2021 - Current
- Provided technical support to customers for product installation, configuration and troubleshooting issues.
- Resolved customer inquiries in a timely manner by providing effective solutions.
- Performed quality assurance testing of existing products and services.
- Analyzed customer feedback regarding product performance and identified areas for improvement.
- Maintained accurate records of all customer interactions, including resolutions provided.
- Created detailed reports outlining customer service metrics such as response times, issue resolution rates.
- Participated in training sessions to stay up-to-date with current trends in product support technology.
- Conducted research on new products and created user documentation related to products.
- Provided guidance and assistance to junior staff members when needed.
- Collaborated with other departments such as sales, marketing and engineering to ensure successful completion of projects.
- Monitored incoming requests from customers via phone, email or online chat platforms.
- Investigated reported incidents and took appropriate action based on findings.
- Validated performance of pre-release and finished products for compliance with both regulatory standards and internal business goals.
- Maintained audit trail and statistical records of problems and conditions reported by client.
Support Trainer
Tech mahindra
Chennai
09.2020 - 09.2021
- Analyzed customer feedback data to identify areas for improvement in the support process.
- Coordinated with internal teams to develop efficient processes that improved customer experience.
- Resolved escalated customer issues by providing technical advice or troubleshooting assistance.
- Implemented strategies to reduce wait times and improve overall response time efficiency.
Education
BBA -
Roots Institute of Hotel Management
Vijayawada04-2020
Skills
- Training and mentoring
- Product Testing
- Software Debugging
- Documentation preparation
- Schedule Coordination
- Continuous Improvement
- Timeline Management
- Snowflake
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1
Timeline
Product Support Engineer
OvalEdge India Pvt Ltd
12.2021 - Current
Support Trainer
Tech mahindra
09.2020 - 09.2021
BBA -
Roots Institute of Hotel Management
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