Vinayka Sharma
THANE
Summary
Results-driven Store Manager with a proven track record in driving revenue growth and enhancing team efficiency through clear guidelines and targeted goals. Expertise in recruiting, hiring, and training high-performing teams, resulting in improved customer loyalty. Recognized for strategic planning and analytical problem-solving skills that foster retail success.
Overview
13
13
years of professional experience
Work History
Store Manager
Reliance Retail Ltd
Mumabi
03.2023 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Updated and maintained store signage and displays.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Planned special promotions or discounts based on market trends.
- Resolved customer complaints in a timely manner.
- Updated POS system with new products and promotional offers.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Recruited, trained and supervised new employees.
Venue Manager
Weddingz.in
Thane
02.2022 - 08.2022
- Created budgets for each event based on estimated costs of food, beverages, staffing.
- Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
- Developed relationships with clients to ensure satisfaction and repeat business.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Organized and maintained event calendar, including scheduling of staff and resources.
- Coordinated with vendors to ensure timely delivery of products and services for events.
- Planned special occasions such as weddings or conferences by determining details such as catering needs and decorations.
- Negotiated contracts with vendors for services such as catering or entertainment at competitive rates.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
Senior Assistant Manager
Jubilant Foodworks Ltd
Mumabi
08.2019 - 07.2021
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer complaints promptly while ensuring a positive shopping experience.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored employee attendance to ensure adherence to scheduling guidelines.
- Established systems for tracking inventory levels and ordering supplies as needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with company policies and procedures related to operations, safety, and customer service.
- Recruited and trained new employees to meet job requirements.
- Performed administrative duties such as creating schedules and processing payroll information.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
Cafe Manager
Coffee Day Enterprises Limited
Mumabi
12.2011 - 09.2018
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored food quality regularly to ensure it was up to required standards.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
Education
Bachelor of Commerce - Accounting And Finance
University of Mumbai
Mumbai07-2019
Skills
- Store operations oversight
- Hourly shift management
- Promotional planning
- Outstanding communication skills
- Sales promotions
- Opening and closing procedures
- Accurate cash handling
- Supply ordering
- Store operations
- Employee supervision and motivation
Accomplishments
- Employee of the Month in CCD, 2012
- Audit Champ CCD, 2015
- Manager of the Year in CCD, 2015
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Store Manager
Reliance Retail Ltd
03.2023 - Current
Venue Manager
Weddingz.in
02.2022 - 08.2022
Senior Assistant Manager
Jubilant Foodworks Ltd
08.2019 - 07.2021
Cafe Manager
Coffee Day Enterprises Limited
12.2011 - 09.2018
Bachelor of Commerce - Accounting And Finance
University of Mumbai
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