Detail-oriented Quality Assurance Specialist with 14 years of experience in high pressure die casting, machine shops, and carbon black industries. Experienced in managing major OEM customer relations for domestic and export supplies, ensuring compliance with industry standards and enhancing product quality.
Overview
14
14
years of professional experience
Work History
Manager Quality
Sunbeam Lightweighting Solutions Pvt. Ltd.
Bhiwadi, Rajasthan
10.2024 - Current
Customer audit readiness and coordination with all department related to audit
Preparation of PFD, PFMEA, Control Plan & Work Instructions
Executed horizontal deployment of corrective actions across all relevant departments.
Maintained tracking sheet for customer scorecard, ratings, and complaints to monitor quality performance.
Improvement in casting process by simulation and process optimization
PPAP and duplicate dies approval of casting parts.
Investigated customer complaints and provided resolutions to enhance customer satisfaction.
Communication to all concerned persons for Quality rating, Score card & incidents
To check customer portal Daily for PPM, score Card & incidents
Analysis of in-house rejection & Major Break down
Manager Quality (High Pressure Die Casting, Machining & Painted Parts Manufacturing Unit)
Deputy Manager Quality
Epsilon Carbon Pvt. Ltd.
Musinayakanhalli, Karnataka
12.2022 - 10.2024
Responsible for Process Quality & PDI of Coal Tar Distillation & Carbon Black Plant
Customer Complaints Analysis - JK Tyre, MRF Tyre, Apollo Tyres & Other rubber customers
Preparation of PFD, PFMEA, Control Plan & Work Instructions
Document preparation, control & implementation as per IATF requirements for Coal Tar Plant
Countermeasure Effectiveness & Status monitoring
Conducting Process & product Audit, IMS & IATF audit
Analysis of Inhouse rejection & Major Break down
Horizontal deployment of corrective action.
Preparation of Weekly & Monthly MRM & MIS
Handling Team of 8 Engineers
Deputy Manager Quality (Coal Tar Distillation & Carbon Black Manufacturing Unit)
Assistant Manager Quality
Mahavir Casters Pvt. Ltd.
Gurugram, Haryana
04.2022 - 10.2022
Responsible for VSA audit of MSIL
Responsible for MACE supplier improvement activity
Responsible for MISP of all parts
Responsible for timely Response to all customer queries & audits
Responsible for weekly audits of Inspection/work done or not according to WI
Responsible for Timely Closure of customer audit NCs
Responsible for Coordination with engineering for new development
Responsible for Kaizen activity & safety
Responsible for OJT Provided to all line inspectors to ensure the sequential inspection.
Responsible for Part Wise document interface in PPAP, Control plan, FMEA, Setup Approval, WI etc.
Resolve the customer complaint by use of 8D, CAPA approach with the coordination of base plants.
Validate and verify the countermeasure which was submitted against any customer complaints.
Handle product recalls or warranty claims, field returns.
Senior Engineer Quality
Maxop Engineering Pvt. Ltd.
Jaipur, Rajasthan
02.2020 - 04.2022
Conducted internal quality performance reviews, identifying areas for improvement in adherence to quality standards.
Managed non-conforming products through CAPA processes, ensuring effective resolution and compliance.
Analyzed in-process quality problems to implement corrective measures.
To Control Process Variation by using Statistical Process Control (SPC).
Implementation of KAIZEN & POKA-YOKE.
Setting new lines & streamlining the production process for new models
Conducting Daily RED BIN MEETING for daily Rejection Analysis with Analysis reports.
Establish Quality Systems across the plant.
Customer audit readiness and coordination with all departments related to audit
Conducted internal process and product audits.
Oversaw in-process quality for machining and assembly.
First Time Die Approval After correction/ Modification.
On the job training to the workers, operator and engineers.
Handling Manpower, guide him, Provide Training as per Requirement and verify their work.
Managed the skill matrix to ensure accurate tracking of employee skills and development.
Performed root cause analysis using quality tools, selecting and implementing action plans to address identified issues.
Customer complaint handling
Executive in Quality Assurance
MJ CASTING Pvt. Ltd.
Rewari, Haryana
05.2017 - 02.2020
Customer Representative for Maruti, HMSI, MSIL, TVS, IYM, Wabco
To check customer portal Daily for PPM, score Card & incidents
Communication to all concerned persons for Quality rating, Score card & incidents
To maintain tracking sheet of customer scorecard, Rating & Complaints