Vinaykumar Khubchandani
Ahmedabad
Summary
Efficient Process Associate with comprehensive understanding of business process improvement and workflow management. Experienced in streamlining processes to enhance efficiency and productivity, utilizing expertise in data analysis and problem-solving abilities. Demonstrated success in contributing to team objectives, driving process enhancements and delivering high-quality results consistently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gap Year
For Business and Further Studies
Ahmedabad
2023.05 - 2024.11
- Assisted in father's business for six months in 2023, specializing in raw sweets production and trading.
- Involved in product development and customer interaction.
- Gained insights into managing a niche market and supporting a family-owned business.
- Broadened skill set and developed a deeper appreciation for the dedication required to run a successful business.
Process Associate
Ascendum KPS Process Solutions
Ahmedabad
2023.11 - 2024.08
- Rejoined Ascendum KPS as a Customer Service Representative, managing the Email Desk and handling service-related queries via email and outbound calls.
- Ensured prompt resolution of customer concerns, handled daily email reports, and supported colleagues with their queries and escalated cases.
- Recognized as Employee of the Month in May 2024 for outstanding service.
- Coordinated workflow between departments, providing timely updates on project statuses before concluding the role in August 2024.
Video Journalist
Strade Hub Pvt Ltd
Ahmedabad
2022.03 - 2024.06
- Video Jockey in food blogging.
- Created and hosted engaging video content for food-related YouTube channels.
- Contributed to content development and audience interaction.
- Content Writer for YouTube channels. Developed well-researched scripts and focused on enhancing the viewer experience.
- Expertise in product optimization on IndiaMART and other machinery-selling platforms.
- Specialized in improving product visibility, SEO optimization, and presentation to attract buyers.
Intern
City Business Group
Ahmedabad
2022.01 - 2024.03
- Completed a 3-month internship at City Business Group.
- Gained experience in digital marketing, SEO, and SMO.
- Developed skills in creating and implementing online marketing strategies.
- Optimized website content for search engines.
- Managed social media campaigns to boost brand visibility and engagement.
Process Associate
Ascendum KPS Process Solutions
Ahmedabad
2022.08 - 2023.05
- A customer service representative handled inbound calls to resolve customer queries related to services.
- Email Desk handling since November 2022.
- Addressed service-related queries via email and outbound calls.
- Ensured customer-oriented case closure.
- May 2023 marked the end of the position.
Education
BBA - Business Administration And Management
Monark University
Ahmedabad2024-11
HSE | 12th -
Shree Narayana Higher Secondary School
Ahmedabad2021-06
SSC | 10th -
Devasya International School
Ahmedabad2019-03
Skills
- Process Analysis
- Report Analysis
- Trend tracking
- Paperwork Processing
- Project Management
- Multitasking
- Time Management
- SAP programming
- ERP systems proficiency
- Microsoft Azure
Affiliations
- Choreography
- Wandering
- Culinary Arts
- Musical indulgence
Accomplishments
- Won first place in a state-level dance competition in 2019.
- Completed the MyByk 25 km challenge in 2021.
- Participated in the SVIT Vasad Educational Camp in 2022, earning 8 certificates in various activities.
- Recognized as the "Employee of the Month" for May 2024 at Ascendum KPS
Certification
- Project Management Certification | September 2024
Successfully completed a comprehensive Project Management course, enhancing skills in project planning, execution, and team collaboration.
Languages
Sindhi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Gujarati
Advanced (C1)
C1
Declaration
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Place -
Date -
Signature -
Timeline
Process Associate
Ascendum KPS Process Solutions
2023.11 - 2024.08
Gap Year
For Business and Further Studies
2023.05 - 2024.11
Process Associate
Ascendum KPS Process Solutions
2022.08 - 2023.05
Video Journalist
Strade Hub Pvt Ltd
2022.03 - 2024.06
Intern
City Business Group
2022.01 - 2024.03
BBA - Business Administration And Management
Monark University
HSE | 12th -
Shree Narayana Higher Secondary School
SSC | 10th -
Devasya International School