Vinay Kumar Misra

Portfolio Management of the mapped client ,

Services for service instructions in accounts

Wealth Management to the clients. NBA from existing client like CASA , FD External FD , Life Insurance, Term Plan , Health Insurance, Mutual Fund , Forex Transection, Travell Cards , NTB clients to bank from reference generations from existing clients to achieve sales Target. Visiting to the clients for maintaining Good Relationship. Loan Products -Auto Loan. Home Loan, Working Capital , Loan Against Property etc.

• Financial analysis. Assess clients' financial situation, including income, expenses, investments, and risk tolerance
• Investment strategy Create a customized investment strategy to help clients achieve their financial goals
• Financial planning Help clients plan for major life events, such as retirement, education, and estate planning
• Portfolio review Regularly review clients' portfolios and adapt strategies as needed

• HNI Customer handling, helping Wealth Creations, and completing banking
• Business Generation through existing customers & Cross sales for new products as per opportunity
• Servicing existing customers related to banking along with Re-KYC, Account Services, FD, Insurance, Investments, Loans, Cards, and other bank products
• Regular meetings with clients for feedback and smooth services

• Managed HNI customer relationships, assisting in wealth creation, and overseeing banking transactions
• Generated past business through existing customers, executing cross-sales for new products as per opportunities
• Serviced past customers with banking needs, including Re-KYC, account services, fixed deposits, insurance, investments, loans, cards, and other bank products
• Conducted regular meetings with clients in the past, gathering feedback for ensuring smooth service delivery

• Relationship Management between Insurer and TPA
• Team Management, TPA Performance Review with Insurer
• Regular Client Visits for feedback for smooth Services as per SLA
• Preparing department MIS of daily/weekly/monthly work flow
• Internal Teams Liaoning for improvement of service and sharing regular feedback received from Insurer
• Team feedback, coaching, and maintaining a Healthy environment for maximum performance
• Grievance and escalation management, Calls from Insurer and Insured
• Business presentation with Insurer
• Achieving TAT defined for claim settlement, Grievance Handling, Card Dispatched, cashless claims, etc
• Retail & Group Business Servicing Claims reconciliation with clients and collection of TPA service Charges

• Sales & distribution -Health Insurance policies
• Team Management, Risk management Internal Liaoning for Medical Underwriting, and Pre-health Check-ups for qualifying for Health Policies
• Reference Generation for cross-selling and new Leads for opportunities for sales
• Direct Visit for closure of sales leads