Vinay Kumar R
Team Leader
Bengaluru
Summary
Dynamic Team Leader with a proven track record at Concentrix, excelling in people management and banking process optimization. Spearheaded team performance, achieving significant productivity enhancements and fostering leadership among junior staff. Good in Excel, adept at aligning operations with strategic business goals, ensuring high client satisfaction and employee engagement.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Team Leader
Concentrix
05.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed multiple lines of business and stake holders, ensuring timely delivery of business solutions / functions of BFSI (Mortgage Process, Responsible Lending, Remediation for one of the Top Australian Bank)
- Fronting end to end mortgage business operations of BPO/KPO ensuing the global delivery Framework.
- Sustain strong relationship with clients, Client VOC Management.
- Facilitating end-to-end delivery of the program, meeting internal and external objectives:
- Estimation, risk, scope, time, resource, quality and change management.
- Communicating with different departments and the superiors to ensure that the task is completed. Daily/weekly/fortnightly rostering the teams to the respective Shifts.
- Providing the performance report to the management on a daily, weekly, fortnightly and monthly basis.
- Business performance management instilled with peers to achieve right business outcomes Provide the team with a vision of the project objectives.
- Perform dip checks on the audit feedback status and recent process updates provided by the support function
Quality Analyst
Concentrix
11.2019 - 04.2024
Senior Advisor
Concentrix
08.2017 - 09.2019
Advisor
Concentrix
08.2015 - 07.2017
Education
Bachelor of Commerce - Accounting
Bangalore University
Bengaluru, India 04.2001 -
Skills
People Management
Team Leadership
Banking Process Optimization
Excel Proficiency
Mortgage B2B
Work planning
Accomplishments
Best Manager Award
Timeline
Team Leader
Concentrix
05.2024 - Current
Quality Analyst
Concentrix
11.2019 - 04.2024
Senior Advisor
Concentrix
08.2017 - 09.2019
Advisor
Concentrix
08.2015 - 07.2017
Bachelor of Commerce - Accounting
Bangalore University
04.2001 -