VINAY KUMAR
Senior ServiceNow Developer
Bengaluru
Summary
- Having total experience of 9.4 years in IT Industry.
- ServiceNow certified result-oriented professional focus on innovation and following best practices while developing the solution, specializing in ServiceNow development
- Experience includes implementation of various ServiceNow Modules like ITSM, ITOM, ITAM and Custom Built Applications.
- Specific to Each module got good hands on experience on enhancements related to Incident , Problem, Change, Service Catalog related to ITSM Space and worked on CMDB enhancements and involved in Discovery implementation
- Also worked on enhancements related to Software Asset Management and Hardware Asset Management as per the client requirements.
- Involved in Out of Box implementation of Connected Workplace custom Application built on ServiceNow Platform .
- Ability to learn new concepts and capable of working in group as well as independently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
8
8
Certifications
Work History
Team Lead
Thomson Reuters International Services Limited
09.2023 - Current
- Handing team of 30 developers with Vendor team
and making sure to set the priorities of Agile delivery
board. - Collaborating with stake holders of each module of
ITSM to understand the business needs to update
sprint backlogs. - Handling core team on solving any issues related to
ServiceNow Platform. - Engaging core team on periodical clone and patch
upgrade activities with prior notice.
Senior Consultant
Deloitte Consulting India Pvt. Limited
11.2021 - Current
- Worked as Solution Architect for multiple accounts in parallel and handled respective teams
- Worked on Custom scoped Application as Connected Workplace, which deals on the real estate management
- Modules worked on Space Management, Move Management, Facilities Asset Management, etc.
- Involved from initial requirement gathering phase until Go-Live after successful UAT and Hypercare
- Successfully delivered 4 projects and played key role in extension of projects for further phases.
Senior Servicenow Developer
Optum Global Solutions India Private Limited
03.2021 - 11.2021
- Worked on ITAM Module echnacements to import the Asset data using data sources and transform maps
- Created mutiple client scripts and Business rules on required automations while creating records from alm_hardware table.
- Developed and implemented personalized client solutions using Client Side and Server Side programming language expertise.
- Implemented Data validations while importing the data using the data policies
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Participated with clients in discussion meetings.
ServiceNow Implementation Specialist - ITSM
Capgemini (AXA)
10.2018 - 03.2021
- Working on enhancement of functionalities as per client requirements in Agile model related to ITOM module like configuring CMDB Health Dashboards
- Debugging Business rules and ACLs to find out root cause of issue while involved in BAU Support.
- As a member of Silva central(P3) team, involved in many BAU issues and get them resolved as per the SLA timeline. Also given support to regional leads and key users.
- Customizations have been implemented and some automations have been developed with server side scripting.
- Implemented ACLs for specific access required to avoid misuse of tool by restricting access to most of users based on their roles.
- Client Scripts, UI Policies have been used to modification of form level Operations.
- Imports sets and Transform maps used for bulk load of data to Silva.
- Worked on Reports and its scheduling.
- Good Exposure on Event Management module
ServiceNow Implementation Specialist - ITSM
Cognizant Technology Solutions
03.2018 - 10.2018
- Developed Service Catalog items, Order guides, record producer, Variable Sets, UI Policies, Data policies, UI Actions, ACL's, Client Scripts, script includes, Business Rules, transform maps and Web services.
- Followed Agile Methodology to complete implementation of Stories
- Created Application Menus, Modules and UI Actions for respective Actions to be Performed.
- Worked on background scripts as well as on fix scripts
- Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
ServiceNow Administrator - ITSM
Mindtree
12.2016 - 01.2018
- Created Application Menus, Modules and respective UI Actions for Actions to be Performed.
- Developed catalog items, record producers and Order Guides .
- Working knowledge on Incident, Problem, Change and Knowledge Management streams
- Working experience on Access Control List's (ACL's)
- Ability to communicate and interact effectively with business users/customers
- Good knowledge and understanding of ITIL process
- Knowledge on SLA definitions.
IT Service Management(Technical Support)
Mindtree
04.2015 - 12.2016
- Delivering secured desktops to the external vendors from across the world
- Provide access to the required software and application through the firewall restricted environment
- The SDOD2 is secured firewall restricted environment from which the users can access the bank's resources.
- Core function is SLA based IBAC (Identity Based Access Control) for users and their software portfolio to allow firewall and proxy-based access into the DB (Deutsche Bank) network.
- This includes end to end support for the customers in testing the application in SDOD2/SDOD3 test environment, implementing the changes in SDOD2/SDOD3 machines of users.
Education
B.Tech - Electronics And Communication Engineering
Priyadarshini College of Engineering
Sullurupeta 08.2010 - 2014.07
High School Diploma -
Vamsi Junior College
Srikalahasti 07.2008 - 2010.04
SSC - High School Education
Srinivasateja School
B.N.Kandriga 06.2007 - 2008.03
Skills
ITIL
Service Catalog
Discovery
ITSM
ITOM
CMDB
Performance analytics
Connected Workplace
ITAM
Accomplishments
- Received “Shining Star” award from Mindtree Limited for top performance in continuous 6 months.
- Received “Hats Off” Award from Mindtree Limited on handling multiple roles( Coordinator, Application team, QA Engineer, Triage ) with best performance.
- Received “Rockstar” award from Capgemini on best performance in the team
- Received " Applause " Award and " Spot " Award on best performance while handling multiple accounts
Certification
Certified in ITIL Foundation
Timeline
Team Lead
Thomson Reuters International Services Limited
09.2023 - Current
Senior Consultant
Deloitte Consulting India Pvt. Limited
11.2021 - Current
Senior Servicenow Developer
Optum Global Solutions India Private Limited
03.2021 - 11.2021
ServiceNow Implementation Specialist - ITSM
Capgemini (AXA)
10.2018 - 03.2021
ServiceNow Implementation Specialist - ITSM
Cognizant Technology Solutions
03.2018 - 10.2018
ServiceNow Administrator - ITSM
Mindtree
12.2016 - 01.2018
IT Service Management(Technical Support)
Mindtree
04.2015 - 12.2016
B.Tech - Electronics And Communication Engineering
Priyadarshini College of Engineering
08.2010 - 2014.07
High School Diploma -
Vamsi Junior College
07.2008 - 2010.04
SSC - High School Education
Srinivasateja School
06.2007 - 2008.03
Certified in ITIL Foundation
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist – ITSM
Servicenow Certified Implementation Specialist – Discovery
CMDB Configuration and Health - Micro Certification
Certified Scrum Master
Certified Scrum Product Owner
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