VINAY KUMAR SHARMA
Summary
Ambitious Executive successful at setting policies, improving performance and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Admiral Solutions
02.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding Insurance Policies and services.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
Voice Executive
Igt Solutions
06.2021 - 11.2022
- Customer service representative for United Airlines .
- Handling customers queries on calls and troubleshooting.
- Assisted passengers with their baggage needs, including providing information on the status of their luggage.
Sales and Customer Service Executive
Av Star Foods
10.2018 - 10.2019
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
Education
B.A. PROGRAMME -
UNIVERSITY OF DELHI
01-2021
12th C.B.S.E -
ABHINAV PUBLIC SCHOOL
01-2017
10th C.B.S.E -
JYOTI MODEL SR. SEC. SCHOOL
01-2015
Skills
- Strong skill set and communication, interpersonal, analytical & team building skills with proficiency at grasping new concepts quickly and utilizing the same in a productive manner
- Sincere and diligent
- Staff Training
- Customer Relations
- Work Planning
- Leadership
- Sales expertise
- Client Support
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Representative
Admiral Solutions
02.2023 - 04.2024
Voice Executive
Igt Solutions
06.2021 - 11.2022
Sales and Customer Service Executive
Av Star Foods
10.2018 - 10.2019
B.A. PROGRAMME -
UNIVERSITY OF DELHI
12th C.B.S.E -
ABHINAV PUBLIC SCHOOL
10th C.B.S.E -
JYOTI MODEL SR. SEC. SCHOOL
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