VINAY KUMAR VERMA
Fraud Analyst
Laxmi Nagar
Summary
To find a suitable career in the organization where I can utilize my knowledge, analytical, problem solving & communication skills to achieve organizational goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Senior Fraud Analyst
I-Energizer (Project ONE)
5 2023 - Current
- Investigate flagged & suspicious accounts for fraud prevention, and anti-money laundering, by guidelines of regulation E.
- Tools used - Quavo, Retool, Zendesk, Marqeta, Amplitude, Ensenta, Unit21.
- Managing compliance with internal control procedures and processes.
- Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process
- Reduced fraud losses by implementing advanced data analytics techniques and monitoring tools
Business Banking Specialist
Concentrix (Barclays Global Project)
05.2021 - 05.2023
- Support Banking for Business Clients and to provide swift resolution to fraud and dispute problem faced by client
- Managing compliance of internal control procedures and processes.
- Conducted in-depth data analysis to detect anomalies and patterns indicative of fraud in customer transactions, reducing fraudulent chargebacks by 15%.
- Develop and implement fraud detection strategies, including rule-based systems and machine learning models, resulting in a 20% reduction in fraud losses.
- Conduct regular training sessions for staff on emerging fraud trends, fraud prevention techniques, and compliance with relevant regulations.
- Lead a team of analysts in the detection, investigation, and resolution of fraud cases involving credit card transactions, account takeovers, and identity theft.
Fraud Analyst
STARTEK
12.2018 - 06.2020
- Prepared comprehensive reports on fraud trends and losses, presenting findings to senior management for strategic decision-making.
- Lead data analysis projects, including data collection, cleaning, and modeling, to support key business decisions and improve operational efficiency.
- Developed and maintained detailed case files, ensuring the accuracy and completeness of records for audits and legal purposes.
- Participated in cross-functional teams to improve fraud prevention strategies and streamline reporting processes.
- Conduct market research and competitive analysis to inform product development and marketing strategies.
- Handling compliance escalations of the Premium clients (UK and USA)
- Relocating client’s reservation.
Executive - Operations, Escalation
Tech Mahindra
05.2017 - 04.2018
- Escalation Desk work
- Assisted senior analysts in fraud investigations, including reviewing transaction data, conducting interviews, and preparing case reports.
- Shifting of the guest's reservation.
- Participated in cross-functional teams to improve fraud prevention strategies and streamline reporting processes.
- Participated in cross-functional teams to improve fraud prevention strategies and streamline reporting processes.
Education
Bachelor of Arts -
Himalayan Garhwal University
Uttarakhand 05.2019 - 07.2022
Intermediate -
C.B.S.E
Delhi 04.2009 - 05.2010
High School -
C.B.S.E
Delhi 04.2006 - 05.2007
Skills
Ability to handle a Team with proper guidance and skills
Ready to accept challenges, meet or exceed all business objectives
Willing to travel & relocate
Quick to absorb and retain new information and procedure
Ability to solve goal oriented problems
Time management, analytical, organizational and leadership skills
Motivating people
Fast-learner
Timeline
Business Banking Specialist
Concentrix (Barclays Global Project)
05.2021 - 05.2023
Bachelor of Arts -
Himalayan Garhwal University
05.2019 - 07.2022
Fraud Analyst
STARTEK
12.2018 - 06.2020
Executive - Operations, Escalation
Tech Mahindra
05.2017 - 04.2018
Intermediate -
C.B.S.E
04.2009 - 05.2010
High School -
C.B.S.E
04.2006 - 05.2007
Senior Fraud Analyst
I-Energizer (Project ONE)
5 2023 - Current
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