Vinay Kumar Y
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
IT Technical Operations Lead
Wipro Ltd - Client - Deloitte India shared services LLP
Bangalore
05.2022 - Current
- Handling entire southzone IT operations with team of 40+ engineers as a team leader
- Conducted regular system maintenance and performance monitoring activities.
- Maintained inventory records of all hardware equipment in order to ensure proper tracking of assets.
- Performed periodic testing of applications and systems to ensure their stability.
- Identified and resolved complex technical problems in a timely manner.
- Collaborated with other departments to identify areas where technology can improve operational efficiency.
- Created reports summarizing key findings related to system performance or usage trends.
- Ensured compliance with company policies regarding IT security protocols.
- Prepared detailed documentation related to IT operations including procedures, diagrams.
- Provided technical and operational support for entire organization.
- Identified system data, hardware or software components to meet user needs.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Involved and provided extended support to CXO users.
- Maintaining multiple trackers and providing consolidated data to client
IT Assistant Manager
PPS Logistics
Bangalore
06.2019 - 05.2022
- Coordinated with vendors to ensure timely delivery of products and services.
- Developed strategies to improve IT service levels while controlling costs within budget limits.
- Resolved complex technical problems using problem solving techniques such as root cause analysis.
- Maintained detailed records of all IT assets including hardware, software licenses, and warranties.
- Monitored network performance to ensure optimal availability of resources across departments.
- Provided technical support to users in troubleshooting hardware and software issues.
- Implemented operational processes for data storage, backup, security, and access control.
- Evaluated customer feedback on existing IT services to identify areas for improvement.
- Directed the installation of new systems including hardware, operating systems, and application software.
- Recruited, trained and supervised IT department staff.
IT Executive
Gati kintestu express Pvt Ltd
Bangalore
10.2017 - 06.2019
- Provided technical support to users in troubleshooting hardware and software issues.
- Managed backup, user account and helpdesk systems.
- Identified issues and resolved problems with hardware and software to improve end-user experience.
IT Executive
Heritage Foods india Ltd
Bangalore
09.2014 - 05.2017
Lab Coordinator
Audisankara college of Engineering and Technology
Gudur
06.2011 - 01.2012
Education
M.Sc - Computers
Rashtriya Sanskrit Vidyapeetha
Tirupathi04-2011
Skills
- IT Service Delivery
- Incident Management
- IT Security Management
- Operations Management
- Service Level Agreements
- Customer Support
- Information Security
- IT Management
- Operational Documentation
- Hardware Installation
- Resource Requirements Identification
- Teamwork and Collaboration
- System Diagnostics
- Multitasking
- Root Cause Analysis
- System Administration
- Team Building
- Technical Support
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Kannada
Intermediate (B1)
B1
Timeline
IT Technical Operations Lead
Wipro Ltd - Client - Deloitte India shared services LLP
05.2022 - Current
IT Assistant Manager
PPS Logistics
06.2019 - 05.2022
IT Executive
Gati kintestu express Pvt Ltd
10.2017 - 06.2019
IT Executive
Heritage Foods india Ltd
09.2014 - 05.2017
Lab Coordinator
Audisankara college of Engineering and Technology
06.2011 - 01.2012
M.Sc - Computers
Rashtriya Sanskrit Vidyapeetha
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