Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Timeline
Generic
Vinay Kumar G G

Vinay Kumar G G

Operations Manager - US- HRO Insurance, Retail, Mortgage, and 401K Retirement domain
Bengaluru,KA

Summary

Operations Manager with a proven track record, excelling in performance management and cross-functional collaboration. Spearheaded training optimization projects, enhancing operational efficiency and team productivity. Fostering a high-performing team culture, and driving continuous improvements in processes.

Overview

20
20
years of professional experience
4
4
Certifications

Work History

Operations Manager, 401K Retirement

@Empower
07.2019 - Current
  • Effectively managing team size of 21 working in different shifts.
  • Driving the Self assessment Audit framework for Monthly, Quarterly, Semi Annual and Annual activities across the teams.
  • Client Reporting, MBR/QBR and Partner dashboard review.
  • Responsible to perform 2nd QC for High dollar transaction.
  • Evaluated employee performance regularly by displaying BSC score cards, providing constructive feedback and opportunities for professional development.
  • Improved operational efficiency by driving the training optimization, VSM and Accuracy Improvement projects.
  • Managed a high-performing team, fostering a collaborative environment and mentoring junior staff members.
  • Implemented risk management strategies to minimize potential financial losses and maintain compliance with industry regulations.
  • Conducting Partner calibration meetings.

Assistant Manager, US Mortgage

@Infosys BPM
01.2017 - 06.2019
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Coordinated with other departments to improve overall company efficiency and effectiveness.
  • Coordinated with Ops Manager in different operational issues and addressed it through the SME and trainers.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
  • Enhanced employee productivity through regular training sessions and performance evaluations.
  • Monitored daily inventory and shrinkage and performance management.

Team Leader - US Mortgage

Infosys BPM
04.2013 - 12.2016
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Process Specialist Supervisor - HRO Insurance

Infosys BPM
12.2006 - 03.2013
  • Improved process efficiency by identifying bottlenecks and implementing corrective actions.
  • Analyzed production data to identify trends, implementing solutions to address areas of concern proactively.
  • Implemented quality control measures for enhanced product consistency and reduced customer complaints.

Lab Instructor - Dept of Electronics

Don Bosco Institute Of Technology
09.2005 - 06.2006
  • Evaluated student performance through assessments, providing constructive feedback to promote growth and improvement.
  • Managed laboratory equipment inventory, scheduling maintenance or repairs when needed to minimize downtime during class sessions.

Education

Master of Science - Electronic Science

Bangalore University
Bengaluru
04.2001 -

Skills

Operations management

Certification

Advanced T100 - HRO Insurance Domain Training

Accomplishments

@ Infosys BPM

● Top Gun Award – for Best Team leader (Jul 2018 to Sep 2018).

● I-STAR Award for Top Performer for the year 2010-2011.

● Outstanding performer award for Process reverse transitioning in Feb 2010.

@Empower:

● Above and Beyond Award for Q2 of 2021.

● Top Notch award for ensuring Smooth 100% Return to workforce post-COVID.

● Best Manager award for effective management of hybrid workforce management.

● Best coordinator award during self assessment audit framework work activities.

Software

Microsoft office tools, Power BI Dashboard

Timeline

Operations Manager, 401K Retirement

@Empower
07.2019 - Current

Assistant Manager, US Mortgage

@Infosys BPM
01.2017 - 06.2019

Team Leader - US Mortgage

Infosys BPM
04.2013 - 12.2016

Process Specialist Supervisor - HRO Insurance

Infosys BPM
12.2006 - 03.2013

Lab Instructor - Dept of Electronics

Don Bosco Institute Of Technology
09.2005 - 06.2006

Master of Science - Electronic Science

Bangalore University
04.2001 -

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Vinay Kumar G G Operations Manager - US- HRO Insurance, Retail, Mortgage, and 401K Retirement domain