Vinay Madhukar Mane
Pune
Summary
Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in Order Management, Customer Service operations, sales management, research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Senior Process Executive
Infosys B P M Ltd
08.2019 - Current
- Responsible for creating Purchase order and Resolving booking Queries for Cisco clients. Managed & resolved invoice post queries from initiation to final resolution.
- Creating purchase order and generating sales order with the help of Cisco Tools.
- Posted or Parked invoices on the system within 48 hours of enquiries. Ensuring for Requested purchase items are entered correctly with Quantity and $ amount.
- Responsible for PO parts configuration according to stock inventory.
- Utilizes the functionality of Oracle Applications for entering the parts ,configuration, price updating ,order Creation ,Cancellation & Booking.
- Responsible for ship to ,end user address verification from customer for avoiding the delays and to deliver the goods on Requested Date.
- Proactively reviewed and resolved purchase order discrepancies.
- Conferred with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.
Customer Service Representative
Busy Bees Logistics Solutions Pvt Ltd
10.2015 - 10.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Sort and process incoming Email inquiries from customer.
- Prepare mail for transport to destination by zip code over phone.
- Separates and delivers mail for delivery to distribution areas with coordination with courier person and branch executive.
- Process Customer Complaints over phone and Email.
- Verification of Distributed packages for the customer complaints in case of wrong delivery. Look up missing information such as zip codes for the delayed packages.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Executive
Sany Heavy Industry India Pvt Ltd
01.2012 - 02.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages. Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Monitored key performance indicators to ensure continuous improvement in service quality. Done on shore Transition (China, Beijing headquarters) in the month of August 2013 for Training. Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service. Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Education
MBA - Marketing Management And Research
JRN Rajasthan Vidyapeeth Udaipur
India02.2017
B.com - Marketing Management And Research
Modern College of Arts Science & Commerce Shivajinagar
Pune04.2012
Skills
Workflow Analysis
Interests
Listening Music, Outdoor Activities in Sports Adventure Trips, Playing Cricket
Timeline
Senior Process Executive
Infosys B P M Ltd
08.2019 - Current
Customer Service Representative
Busy Bees Logistics Solutions Pvt Ltd
10.2015 - 10.2016
Customer Service Executive
Sany Heavy Industry India Pvt Ltd
01.2012 - 02.2014
MBA - Marketing Management And Research
JRN Rajasthan Vidyapeeth Udaipur
B.com - Marketing Management And Research
Modern College of Arts Science & Commerce Shivajinagar