VINAY RAJESH SINGH
QA Analyst
Summary
As a dedicated and detail-oriented professional, I have developed a comprehensive understanding of the RCM process over the course of my career. My experience as a Quality Assurance Analyst has provided me with the skills and knowledge necessary to ensure the highest level of accuracy and compliance in the accounts receivable domain. I have successfully conducted in-depth audits of AR processes, identified discrepancies, and collaborated with cross-functional teams to implement corrective actions. My ability to analyze complex data and provide actionable insights has consistently contributed to process improvements and increased revenue recovery.
Overview
10
10
years of professional experience
5
5
Certificates
3
3
Language
Work History
QA Analyst- AR
Pacific BPO
Noida
01.2020 - 09.2023
- Perform comprehensive audits of AR processes to identify discrepancies and ensure compliance with industry regulations.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Collaborate closely with cross-functional teams, including billing specialists, coders, and revenue cycle managers to implement corrective actions and process improvements.
- Develop and execute Quality Assurance (QA) plans to maintain the highest level of accuracy.
- Conduct root cause analysis to identify the errors trends and recommend preventive measures.
- Maintain up-to-date knowledge of industry regulations and best practices to ensure compliance.
Debt Collector
Credence Resource Management
Pune
05.2019 - 09.2019
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Collaborated with other departments to verify customer compliance with payment plans.
- Documented customer payment interactions and account statuses for future reference.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
AR Specialist
GeBBs Healthcare Solutions
Navi Mumbai
08.2018 - 12.2018
- To analyze the accounts and follow up with insurance for exact denial reason to resolve account within TAT.
- Finding trends to improve the revenue by minimizing the denials
- Identified root cause of denials to provide plans for denial resolution.
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
AR Specialist
Inventurus Knowledge Solutions
Navi Mumbai
08.2017 - 08.2018
- To analyze the accounts and follow up with insurance for exact denial reason to resolve account within TAT.
- Finding trends to improve the revenue by minimizing the denials
- Identified root cause of denials to provide plans for denial resolution.
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
Sr. Associate
Wipro BPS
Navi Mumbai
12.2014 - 05.2017
- Answered provider calls promptly to avoid on-hold wait times.
- Answered constant flow of provider calls with minimal wait times.
- Maintained provider satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified provider issues and determined root cause of claim denial to resolve claim.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
CSR (Customer Service Representative)
Silgate Solutions
Thane
11.2013 - 12.2014
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
St.Xavier's English High School
Thane 06.2007 - 03.2008
Associate of Science - Science
R.J. Thakur Jr. College
Thane 06.2013 - 02.2014
Skills
Defect monitoring
Quality Improvement
Correction action planning
Training implementation
Fast Learner
Attention to Detail
Certification
Sparen & Gewinn-Advanced Lean Six Sigma Yellow Belt Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Work begins when the fear of doing nothing at all finally trumps the terror of doing it badly.
Alain de Botton
Timeline
AirSlate-Business Process Automation
10-2023
Cisco-Introduction to Cybersecurity
09-2023
Kaggle-Intro to Programming
03-2023
Sparen & Gewinn-Advanced Lean Six Sigma Yellow Belt Certification
02-2023
IAOTH-Counseling Children & Adolescents
04-2021
QA Analyst- AR
Pacific BPO
01.2020 - 09.2023
Debt Collector
Credence Resource Management
05.2019 - 09.2019
AR Specialist
GeBBs Healthcare Solutions
08.2018 - 12.2018
AR Specialist
Inventurus Knowledge Solutions
08.2017 - 08.2018
Sr. Associate
Wipro BPS
12.2014 - 05.2017
CSR (Customer Service Representative)
Silgate Solutions
11.2013 - 12.2014
Associate of Science - Science
R.J. Thakur Jr. College
06.2013 - 02.2014
High School Diploma -
St.Xavier's English High School
06.2007 - 03.2008