Vince Francis
Bengaluru
Summary
Results-driven supply chain management professional with proven skills in team leadership and cross-functional collaboration. Strong ability to implement innovative solutions for complex business issues. Dedicated to exceeding performance goals through continuous improvement and sustainable growth initiatives.
Overview
19
19
years of professional experience
Work History
Vice President – Supply Chain Systems
NatWest Group
Bengaluru
04.2022 - Current
- Lead the strategic and operational management of enterprise-wide systems supporting third-party risk and supply chain functions across all business units.
- Ensure platform integrity, regulatory compliance, and alignment with organizational goals.
- Spearheaded release management and governance frameworks for bank-wide systems, enabling structured deployments and cross-functional stakeholder engagement.
- Designed and maintained system roadmaps to support regulatory preparedness and seamless integration with evolving IT and data ecosystems.
- Directed helpdesk operations and user engagement programs, implementing Net Promoter Score (NPS) tracking to drive service excellence for the platforms.
- Led departmental change board sessions, facilitating focused discussions and timely decisions for system, process, and control enhancements.
- Served as SME for TPRM systems, translating business needs into technical solutions including data models, workflows, and risk scoring aligned with enterprise control frameworks.
- Maintained an exceptional NPS of 86%–93% throughout 2024–2025 for a critical enterprise platform, outperforming internal benchmarks.
- Led two major initiatives as Systems Lead, delivering cumulative cost savings of ~£850,000 over three years.
- Drove automation and process optimization efforts, eliminating over 1,200 manual work hours through continuous improvement.
Partner / Director
Zyklus Tech LLP
Bengaluru
10.2016 - 03.2022
- Held full-spectrum responsibility for operations and business development, overseeing financials, client relationships, stakeholder engagement, and team leadership.
- Directed all legal, statutory, and executive decisions related to operations, finance, and new ventures.
- Managed daily operations and provided strategic guidance to staff, ensuring compliance with local, state, and union regulations.
- Expanded business portfolio through product innovation and design-for-manufacture initiatives.
- Chaired partner meetings to drive efficient decision-making and strategic alignment across the firm.
- Finalized vendor contracts and reviewed INCO terms for international suppliers to ensure optimal commercial outcomes.
MANAGER – BUSINESS ENGAGEMENT (Supply Chain Business Excellence)
Hindustan Unilever Private Ltd.
Bengaluru
07.2010 - 10.2016
- Led supply chain transformation initiatives within the Enterprise Support Business Center of Excellence (CoE).
- Spearheaded Business Process Reengineering (BPR), and transformation projects across multiple supply chain domains including production, manufacturing, procurement, warehouse operations and logistics, delivering measurable cost savings and top-line growth.
- Was the Supply Chain Engagement Lead, overseeing end-to-end project lifecycle from ideation and high-level solution architecture to finalization of project charters.
- Collaborated with stakeholders to conduct gap-fit analyses, drive process standardization and harmonization, deliver training and upskilling programs, and embed governance and business-as-usual (BAU) practices post-implementation of ERP solution.
- Managed cross-functional teams including external consultants from Capgemini and Accenture, ensuring alignment across various supply chain sub-functions.
- Maintained compliance with APICS SCOR and Unilever’s Business CoE standards for supply chain operations.
- Owned key supply chain metrics, reports, and analytics tools used by Bengaluru Information Management team to support global leadership.
- Defined SLAs, governance frameworks, BAU protocols, and contingency plans to ensure reporting accuracy and process automation targets were met.
- Served as Agile Delivery Expert for U2K2, a large-scale BPR and ERP implementation program.
- Led multiple regional sub-projects using Agile and Scrum methodologies.
- Developed RACI matrices, project timelines, flowcharts, and deliverable schedules for the PMO.
- Conducted internal and external Decision Quality Reviews at each project milestone.
BUSINESS ANALYST
Ocwen Financial Solutions Pvt Ltd
Bengaluru
01.2010 - 06.2010
- Focused on process automation and analytics for mortgage loan portfolios.
- Analyzed subprime mortgage loan pools for Citibank to identify strategies for maximizing revenue recovery.
- Developed statistical models to identify underperforming loan pools with high foreclosure value potential.
- Led office productivity initiatives including digital signature implementation, legal workflow automation, and mobile technology deployment for low-risk financial decision-making.
SUPPLY CHAIN EXECUTIVE – INTERN
Metro Cash & Carry India
Bengaluru
03.2009 - 07.2009
- Conducted in-depth analysis of supplier, inventory, and distribution data to identify improvement areas.
- Recommended a core SKU set, resulting in a 500-basis point increase in customer service levels.
- Supported the Supply Chain General Manager in resolving complex issues related to inbound logistics, redistribution, floor stock management, and commodity negotiations.
PROGRAMMER ANALYST
Cognizant Technology Solutions
Chennai
08.2006 - 06.2008
- Delivered time-sensitive change requests for mainframe systems (COBOL/CICS/DB2), ensuring uninterrupted service for Citibank (USA).
- Functioned as the primary client interface for service and change request management, consistently meeting SLA commitments.
- Completed a rigorous six-month training program in C, Java, COBOL, and .NET technologies.
Education
MBA - Supply Chain Management, Technology Management
Indian Institute of Science
Bengaluru01.2010
B. Tech - Industrial Engineering
College of Engineering
Trivandrum01.2006
High School Diploma - Science
Christ Nagar Higher Secondary
Trivandrum01.2002
Skills
- Supply chain transformation
- Change management
- People management
- Technology management
- Entrepreneurial experience
- ERP and BW systems
- Analytics implementation
- Digital transformation
- Project management
- Techno-functional expertise
- Supply chain consulting
- Process improvement
- Data and system architecture
- Enterprise-wide release management
- No-code and low-code solutions
- Third-party risk management
Certifications Tools
- SAP BW workbooks, HANA, Tableau Workbooks and MS BI models
- Supply Chain and Third-Party Risk Management Application Management – Jaggaer, ProcessUnity
- Leadership courses - Decision tools, Unilever Learning Academy, Project management PMP Course
- ISO QMS auditor Course
- Scrum Methodology and Agile Methodology - Indian Institute of Science, Bengaluru
- Six Sigma - ASQ 2010, BKO 2020
- AWS Architecture and Solutioning Expert + General Cloud Practitioner
- Industrial Engineering and Automation - College of Engineering 2006
- PLM and DFM course - CPDM, IISc, Bangalore
Timeline
Vice President – Supply Chain Systems
NatWest Group
04.2022 - Current
Partner / Director
Zyklus Tech LLP
10.2016 - 03.2022
MANAGER – BUSINESS ENGAGEMENT (Supply Chain Business Excellence)
Hindustan Unilever Private Ltd.
07.2010 - 10.2016
BUSINESS ANALYST
Ocwen Financial Solutions Pvt Ltd
01.2010 - 06.2010
SUPPLY CHAIN EXECUTIVE – INTERN
Metro Cash & Carry India
03.2009 - 07.2009
PROGRAMMER ANALYST
Cognizant Technology Solutions
08.2006 - 06.2008
MBA - Supply Chain Management, Technology Management
Indian Institute of Science
B. Tech - Industrial Engineering
College of Engineering
High School Diploma - Science
Christ Nagar Higher Secondary