Vincent Anthony
Bangalore
Summary
To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organisational skills and eager to secure a position. Ready to help the team achieve company goals. Resourceful and known for high productivity and efficient task completion. Skilled in digital content management, social media strategy, and multimedia production. Excel at communication, teamwork, and adaptability, ensuring seamless collaboration and innovative problem-solving in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Care Senior Associate
JCPenney
Bangalore
02.2022 - Current
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Utilized customer feedback to improve product offerings.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Trained and mentored junior staff on customer service strategies and techniques.
- I answered customer questions about products and services, helped locate merchandise, and promoted key items.
- I prioritized helping customers over completing other routine tasks in the store.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Worked on multiple projects and received recognition from the Vice President of JCPenney.
- Constantly mentoring and training associates on the floor.
- Making an analysis of team performance and giving feedback to the team through presentations.
- Driven and been a part of multiple PODs, subteams, and activities, I made sure to showcase the skills and ensure that associates come forward to showcase and learn skills required for the organization and self-development.
- Accomplished to become a Customer Care Senior Associate at JCPenney, adept at leveraging excellent communication skills and proficiency in Microsoft applications to enhance customer satisfaction and engagement. engagement. Recognized for mentoring staff and driving performance improvement, I excel in problem-solving and adaptability, significantly contributing to team success and customer service excellence.
Chat Agent
Alorica India PVT LTD
Bangalore
10.2021 - 01.2022
- Managed computer-based platform with multiple applications to maintain effective communication with customers
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made
- Worked closely with each customer to carefully resolve issues within timely fashion
- Responded to customer inquiries and provided accurate information about products and services via live chat
- Assisted customers with order placement, product returns and order tracking.
Education
10th (ICSE) -
ST MICHAEL'S HIGH SCHOOL
GEDDALAHALLIPUC -
ST JOSEPH'S PRE-UNIVERSITY COLLEGE
MUSEUM ROADDEGREE (BBA) -
INDIAN ACADEMY DEGREE COLLEGE
HENNURSkills
- Result interpretation
- Performance improvement
- Sales expertise
- Product and service sales
- Customer service orientation
- New hire training
- Microsoft applications proficiency
- Organization
- Supporting sales staff
- Excellent communication skills
- Active listener
- Problem solving
- Adaptability
- Patience and empathy
- Ability to keep calm in stressful situations
- Close attention to detail
- Social media
- Fast learner
- Creative writing background
- Computer skills (Word, Excel, PowerPoint, website designing, video editing)
- Languages known: English, Kannada, Telugu, Tamil, and Hindi
Office Master - AI Tools Mastery Program (Course)
- Course - 6 months (ongoing)
- Basic to Intermediate: Excel
- Intermediate to Advanced: Excel Mastery
- Basic to Advanced: PowerPoint Mastery
- Basic to Advanced: SQL Masterclass
- Basic to Advanced: Tableau Masterclass
- Basic to Advanced: Power BI Dashboard Mastery
Human Resource Management Workshop
- Participated in a comprehensive Human Resource Management workshop, covering essential HR topics such as recruitment, employee relations, performance management, and HR compliance
- Gained hands-on experience in developing job descriptions, conducting interviews, and implementing onboarding processes
- Collaborated with peers on HR case studies and real-life scenarios to develop problem-solving and decision-making skills
- Developed a thorough understanding of employment laws and regulations, ensuring compliance in HR practices
- Learned effective communication and conflict resolution techniques to foster a positive work environment
- Engaged in role-playing exercises to practice handling employee grievances and performance reviews
- Networked with HR professionals and industry experts, gaining insights into best practices, and emerging trends in HR management
Excel using AI workshop
- Completed an in-depth workshop on integrating AI with Excel, focusing on advanced data analysis, and automation techniques
- Learned to utilize AI-powered Excel functions, such as Flash Fill, Smart Lookup, and Ideas, to enhance productivity and efficiency
- Developed skills in data cleaning and transformation, using AI to streamline data preparation processes
- Worked on real-world case studies to apply AI techniques in Excel, improving accuracy and decision-making capabilities
- Gained proficiency in using AI tools, such as ChatGPT, Claude, Gamma, Data Squirrel, and integrating them with Excel for advanced analytics
Disclaimer
The above furnished information is genuine and true to my best knowledge and experience.
Timeline
Customer Care Senior Associate
JCPenney
02.2022 - Current
Chat Agent
Alorica India PVT LTD
10.2021 - 01.2022
10th (ICSE) -
ST MICHAEL'S HIGH SCHOOL
PUC -
ST JOSEPH'S PRE-UNIVERSITY COLLEGE
DEGREE (BBA) -
INDIAN ACADEMY DEGREE COLLEGE
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