Elise Anih

Create service requests to modify market intranet portals to enable provisioning requests to hospital leadership and access applications

Arrange meetings with team members, leadership and clinicians from multiple hospitals to discuss deliverables for upcoming implementations

Schedule and engage in team meetings to explore updates on the progress of projects, address roadblocks, and ensure that projects are on track

Hold leadership rounding with clients, clinicians to gain insight on effective use of systems, roadblocks, optimization requests, and issues to be addressed

Assist in clinical software design and development for several facilities

Stage hardware, coordinate deployment, and device counts with leadership throughout facilities based on gathered data from clinical design sessions

Test hardware components and systems to guarantee appropriate operation and integration with software deliverables

Assist in the implementation and roll out of new technical systems at a number of hospitals

Provide technical support on tickets related to EMR technical issues.

Offer Tier 1 and 2 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes

Help with software technical support for users worldwide including various institutions in the U.S, Canada and Dubai

Guided users with account creation and deletion

Log-in problems and admin password resets

Assisted clients with accessing accounts over various platforms: desktop, mobile, app application

Used technical knowledge to assist with proxy accounts, navigation and all technical issues

Maintained tickets and incidence using ServiceNow.

A skilled independent Epic contractor who assists hospitals across the U.S with EMR transition

Expertly trained and guided end users (clinicians and non-clinicians) with the use of their new EMR system (EPIC) through their workflow

Address system problems as necessary

Escalated high priority issues to command center for prompt resolution

Assist with end-user personalization and resolution of tickets placed at the command center

Employed methods for streamlining the revenue cycle that are customized for clients

Introduced best practices work flows and executed training and assistance

Provide team management and facilitate meetings with end users for a seamless migration

Closely collaborated with team member, doctors personnel, and IT leadership to ensure the success of EMR go-lives

Review and abstract medical data accurately to identify the right patient, the service's date, the provider, the kind of service, and to index patient records into new EMR systems

Supported- Epic Ambulatory and Cadence

ServiceNow for ticketing.