Vincenz Valdez Barsanti
Valparaiso,IN
Summary
Strategic Enterprise Account Manager with 2+ years proven success in Account Management. Vital member of the GTM team specializing in cross-selling/upselling current customer base to increase annual contract value. Revenue growth oriented, articulate communicator, and meaningful relationship builder focusing on VP and C-Suite levels. Operate best by understanding customer areas of opportunity/needs and delivering value based solutions.
Overview
9
9
years of professional experience
Work History
Enterprise Account Manager
Productiv Inc.
07.2022 - Current
- Increased profitability + Total Account Value within current Enterprise customer base by cross-selling additional products and functionality.
- +115% Quota Attainment (FY'23)
- Developed + maintained C-Suite Relationships to ensure healthy partnership and alignment on Key Business Priorities.
- Created customized Account plans and Business Value Assessments tailored to the needs of each account.
- Built and cultivated healthy pipeline of current customers interested in expanding their agreements with new functionality.
- Collaborated with customers to build internal champions to help their own initiatives and capitalize on upselling + cross-selling opportunities.
- Leverage sales methodology processes (MEDDPICC), to grow existing accounts by identifying customer needs and providing solutions that also increases overall value.
- Collaborate with CSM teams to build sales strategies and drive incremental revenue.
Senior Client Success Manager
Sprinklr Inc.
04.2022 - 07.2022
- Accountable for new hire mentorship, training, and company wide Best Practices across entire CSM org globally
- Attained 96.9% Retention on a $6.1mm ARR book of business
- Leading CSM in Net Dollar Expansion, renewal percentage and new growth opportunities in Midwest Region.
Client Success Manager
Sprinklr Inc.
01.2020 - 04.2022
Senior Client Success Manager
Kenshoo
09.2017 - 01.2020
- Ensure Social profitability and growth of 25+ Platinum and Gold Agencies and Direct Clients by educating them on the value and scalability of using Kenshoo Social
- Responsible for social spend growth in top 4 Social Accounts YoY by: 24%, 31%, 4000%, 550% respectively
- Build trustworthy client relationships to increase product adoption and platform spend
- Advise clients on Social Strategy and Campaign management with FB + Kenshoo best practices
- Develop Automation Strategies for Social Bid/Budget changes to increase ROI and exceed KPI goals.
Social Strategy Director, Community Management
Havas Worldwide Chicago
03.2016 - 09.2017
- Manage a team of 8 Community Managers across all Clients in Havas Chicago's Portfolio: Coca-Cola, AutoZone, Cracker Barrel, and Reynolds/Hefty
- Partner with CMO's and Client leads to develop quarterly KPI's and shift social focus to adhere to business growth initiatives
- Construct Paid Social Strategies and budget allocation for each client to ensure campaign goals and ROI is met and exceeded
- Develop Paid Targeting Recommendations and build out Custom Audiences to maximize Social Reach
- Support PR team in publishing and sourcing Social Content - including blog writing of POV's, Case Studies, and Current Events
- Lead Social Channel Strategies for new business pitches as well as develop creative strategies for new social platform innovations/updates
- Consult and initiate contract negotiations with Social Vendors and Platforms to continue to maximize client's investments and Social Capabilities.
Senior Community Manager
09.2015 - 03.2016
KenshooKenshooKenshooSprinklrSprinklr
- Managed a team of 4 Community Managers across Havas Chicago
- Oversaw the execution and publishing of viral social content via AutoZone - including creating post copy and video production
- Facilitate cross-collaboration with Paid Media Team and help to implement targeting recommendations to ensure effective audience penetration with low CPE's and CPV's.
Education
Bachelor of Arts - Corporate Communications
Dominican University
River Forest, IL05.2011
Skills
- Enterprise Account Management
- Upselling/Cross Selling Strategies
- Sales Process (MEDDPICC)
- Sales/BVA Presentations
- Contract Negotiations
- Revenue Growth Expansions
- Stakeholder & C-Suite Relationship Building
- Proposal Writing
- Pipeline Management
- Salesforce proficiency
- Industry Expertise
- Revenue Growth
Timeline
Enterprise Account Manager
Productiv Inc.
07.2022 - Current
Senior Client Success Manager
Sprinklr Inc.
04.2022 - 07.2022
Client Success Manager
Sprinklr Inc.
01.2020 - 04.2022
Senior Client Success Manager
Kenshoo
09.2017 - 01.2020
Social Strategy Director, Community Management
Havas Worldwide Chicago
03.2016 - 09.2017
Senior Community Manager
09.2015 - 03.2016
Bachelor of Arts - Corporate Communications
Dominican University
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