Vinchu Jindal
Surrey
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
8
8
years of professional experience
Work History
Area Manager
Amazon
Burnaby
2020.09 - Current
- Started at entry level 1 and promoted to level 3 within 11 months and now at level 4 as Area Manager. I have 3.5 years of experience in management level.
- Contributed in successful launch of DVC4 and worked at 5 different locations in BC.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Manage and allocate tasks for 70+ associates.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Established and maintained good relations with customers, vendors and transport companies.
Line Cook
SSP Canada Food Services
Vancouver
2017.03 - 2020.09
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Evaluated and authenticated returns, exchanges and voids.
- Addressed customer inquiries to increase customer satisfaction ratings.
Education
Associate of Arts - Business Administration
Columbia College
Vancouver, BC04.2019
Skills
- Time Management
- Complex Problem Solving
- Time Tracking
- Performance Assessment
- Staff Training
- Decision Making
- Warehouse Organization
- Critical Thinking
- Email and Phone Communication
- Employee Coaching and Motivation
- Shift Scheduling
Education and Training
other
Languages
English
Upper Intermediate
B2
Punjabi
Proficient
C2
Hindi
Proficient
C2
Timeline
Area Manager
Amazon
2020.09 - Current
Line Cook
SSP Canada Food Services
2017.03 - 2020.09
Associate of Arts - Business Administration
Columbia College