Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Languages
Timeline
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Vineet Joshi

Vineet Joshi

New Delhi

Summary

Results-driven Customer Success Manager with a proven track record in account management and process optimization, committed to enhancing client satisfaction and driving organizational growth. Demonstrated success in achieving customer service targets while aligning team performance with business objectives. Proficient in strategic planning and analytical problem-solving, fostering collaboration to maximize productivity and streamline operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager, Customer Success

SingleInterface
New Delhi
08.2024 - Current
  • Strengthened client relationships by understanding business needs, delivering tailored solutions, and identifying upsell opportunities to reduce churn.
  • Collaborated with internal stakeholders to ensure high-quality deliverables, including pre-go-live quality checks, and compliance with industry standards.
  • Leveraged analytics to create actionable insights for business reviews, and established KPIs to evaluate performance, and drive improvements.
  • Provided leadership through performance reviews, regular feedback, and mentoring of new and existing employees, enhancing team skills and job performance.
  • Maintained professionalism in high-pressure situations, effectively diffusing conflicts, and ensuring smooth operations.

Assistant Manager, Customer Success

SingleInterface
New Delhi
08.2022 - 08.2024
  • Oversaw team performance and mentored new members, enhancing process efficiency.
  • Conducted business reviews to align strategies with customer goals.
  • Led operations for hyperlocal advertising campaigns and digital presence management.
  • Collaborated on the launch of store-level messaging capabilities, improving client engagement.
  • Supported enterprise clients across the PSUs, BFSI, automobiles, auto ancillaries, F&B, and fashion industries in India and the SEA region.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Executive Assistant

SingleInterface
New Delhi
09.2018 - 08.2022
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Streamlined listing and review management across search, social, and local platforms.
  • Coordinated with multiple stakeholders to optimize workflows and achieve business targets.

Service Engineer

Technosys Enterprises
Lucknow
04.2016 - 09.2018
  • Resolved over 15 client grievances monthly, maintaining a 95% satisfaction rate.
  • Provided technical support for customers on site or remotely via phone or email.
  • Resolved customer service requests within the given time frame.
  • Led the installation of new equipment, ensuring compliance with technical specifications and safety standards.

Education

B.Tech - Electrical And Electronics Engineering

Graphic Era University
Dehradun
01.2015

Intermediate -

Army Public School
Kanpur
01.2010

High School -

Army Public School
Kanpur
01.2009

Skills

  • Data Analysis and Trend Analysis
  • Client Onboarding and Account Management
  • Team Leadership and People Management
  • Customer Success and Retention
  • Performance and Operations Management
  • Conflict Resolution and Problem Solving
  • Business Reviews and Sales Operations
  • Microsoft Power BI and Office Suite (Excel, Word, PowerPoint)
  • Communication and Interpersonal Skills

Certification

  • Business Intelligence Using Power BI, Skill Nation, 07/01/24, Microsoft Power BI
  • Google My Business Certification, Google, 06/01/23, 159505467
  • Fundamentals of Digital Marketing, Google, 03/01/23, TCE 9TQ BBR
  • Google Ads Search Certification, Google, 06/01/23, 06/01/24, 123129843, Google Ads

Hobbies and Interests

  • Sketching
  • Volleyball
  • Cooking
  • Traveling

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Manager, Customer Success

SingleInterface
08.2024 - Current

Assistant Manager, Customer Success

SingleInterface
08.2022 - 08.2024

Executive Assistant

SingleInterface
09.2018 - 08.2022

Service Engineer

Technosys Enterprises
04.2016 - 09.2018

B.Tech - Electrical And Electronics Engineering

Graphic Era University

Intermediate -

Army Public School

High School -

Army Public School

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Vineet Joshi