Seasoned Outsourcing & Consulting Professional with 28 years of rich experience with extensive stints in Global GBS/GCC Outsourcing programs with focus on Transformation, Solutions & Program leadership.
Proven expertise in leading Global Solutions / Account Management for F&A, CFO office services & Supply Chain services across verticals like Manufacturing, Lifesciences, Energy, Retail & BFSI.
Well-rounded Global program leadership Exposure (e.g TCS – Global Automotive major - Supply Chain & F&A solutions, Global Chemical Co – SSC F&A, SCM transformation programs. Global Agri Major – SCM, F&A GBS Consulting & Transformation, Cognizant – Hartford Insurance, F&A Shared Services Program, Thermofisher Transformation and Solutions program, J P Morgan, GSC India PMO/Transitions- Treasury Security Services, Investor Services, IT Risk programs, WNS - US Govt -New Hampshire, Maine F&A Shared Services programs, Accenture - British Petroleum F&A outsourcing Programs, Royal & Sun Alliance Insurance & F&A outsourcing Programs to name a few)
Overview
34
34
years of professional experience
Work History
AVP / Global Head, Solution, Pre Sales & Domain Offerings- Manufacturing BPS
TATA CONSULTANCY SERVICES, INDIA
09.2015 - Current
Responsible for Solutions, Sales support, Go to Market Strategy for all Manufacturing domain and Enterprise services- F&A, SCM services in BPS
Development of account penetration, cross sell strategy for key accounts with focus on Process/Chemical, Discrete and Automotive sector.
New offering development for Manufacturing industry verticals based on future trends in Transformation- Supply Chain - Control Towers, Material Coding/Master Data transformation, MRP solutions, Sustainability / EH&S
F&A - Agentic AI, Gen AI enabled Machine First Delivery model (MFDM) solutions for P2P, O2C, R2R & CFO office
Process Industry - Control Towers-Order Mgmt, Inventory, Sales Campaigns, Agri - Finance, SCM Transformation suite, Industrial - Inquiry to Order, SLM / Product support
Some Successful Projects Undertaken
Global Agri Major – Led GCC Transformation consulting program for F&A, CFO Office services , Supply Chain and Agri Business services
Global Chemical Co – Transformation program in Supply Chain with focus on next gen Digital solutions
AI enabled Control towers for Order Management, Inventory
Gen AI, RPA suite enabled Environment Health & Safety services (EH&S) – Product stewardship / Reporting, Touchless SDS, DG Classification
Global Automotive Co – GBS strategy & Account Development support
Developed Industry first Supply Chain / Material Coding MDM focused RPA solutions for Material Coding, New Parts Specification creation & Triage for Parts Purchases, New car rollout programs.
Material Requisition & Planning Transformation solution developed for creating best in class MRP support model for all their Manufacturing plants. Pilot in progress for 2 plants.
Successfully partnered with TCS Engineering Services team for development and testing of Annotation & Labelling services offering for Autonomous Vehicle program support with focus on Automotive OEM ADAS programs
Led development of IOT use cases on TCS TCUP platform for Predicting Parts Failure (Discrete & Auto), Life Sciences - Health Monitoring, Clinical trials / Sensor data analysis.
External Project Consultant
SOLUZIONE IT SERVICES, INDIA
02.2015 - 08.2015
Company Overview: Microsoft Technology Gold Partner - Global Business Solutions, IT, CRM services and Consulting Company
Create Go to Market Model for F&A specific Automation Platforms/tools, Transformation Consulting and Business Solution services.
Operations Model rollout for F&A specific enabling Platforms/ERP solutions on cloud, tools and services support
Business Development - Pre sales, Bid Management capability creation for F&A, Scope Expansion for F&A - ERP on cloud/ custom solutions, AP, AR, GL tools/modules and support Services
Increase coverage to more industry segments – Manufacturing, Education and enhance focus in US, UK, EU geographies.
Director – Business Solutions, Business Process Services
COGNIZANT TECHNOLOGY SOLUTIONS, HYDERABAD, INDIA
02.2013 - 01.2015
Global Leader - F&A solutions, Transformation and Finance Centre of Excellence
Leadership of the Finance Centre of excellence to provide expertise to clients and Cognizant FNA Operations leveraging F&A best practices, Transformation, SMAC stack and Technology.
Drive strategic partnerships, vendor evaluations with third parties and internal Cognizant teams to create a suite of IT enabled F&A tools, OCR, workflow and ERP solutions.
Role: Solutions, Transformation and Transitions Lead - Hartford Insurance and F&A Program- F&A, Commercial Insurance, Data Management, Claims and Analytics services - total end state scope of ~1000 FTEs
Some Successful Projects Undertaken
Successfully led F&A Sales campaign, Diagnostics and Transition from US in Dec 2013 for Hartford Insurance and F&A SSC Program with complex F&A, CFO office, P&C Insurance, EDM and Analytics ~1000 FTEs.
Successful Solution and Transition program Leadership - Cognizant CFO project - Internal Shared Services
Led Transformation Solution/Consulting efforts to Win competitive bid from Thermo fisher - a leading Medical Devices and Pharmaceutical Co, US (Life Sciences) for their New Online portal support services including F&A – O2C - Receivables, Order Management based on a transformative solution. Developed from scratch a revenue model using web traffic and order analytics driven model to forecast Online order uptake volumes, Revenue potential
Global Head – F&A Solutions, Transformation and Consulting
WNS GLOBAL SERVICES, PUNE
02.2010 - 01.2013
Overall Responsibility for developing and leading Solutions, Business Development efforts for opportunities in F&A services across the globe.
Leading Diagnostics, Transformation and Strategic onsite Consulting assignments to develop new industry segments and Public Sector business in US and Europe.
To drive efforts for identifying and incorporate new tools, technologies related to F&A in the WNS offerings suite
Leading a global team of Solution specialists to manage proposals, Client visits for F&A.
Some Successful Projects Undertaken
Safetykleen Corp, EU - Successfully led an extensive Shared Services program with F&A, ERP Solutions / Transformation and business consulting scope across all major EU country locations with focus on Transformation for F&A-P2P, O2C, R2R and CFO Office services for opportunities to standardize, automate and move processes to BIC.
Chiquita Brands, US & EU - Led the efforts towards developing and supporting implementation of the winning F&A solution with IT and Process Transformation oriented solution for end to end F&A services. Transformation roadmap for P2P - AP Workbench, O2C - Auto Cash Apps, R2R - Recon Net Automation for Reconciliation and Close as well as devising the F&A Process decoupling solutions to transform the process orientation from EU language, ERP dependency to standardized F&A processes across the globe. Approx. TCV – $ 30 Million
Public Sector -US Govt Shared Services – F&A Consulting and Transformation Programs - Have been leading exploratory assignments including Diagnostics, Transformation Consulting projects for various departments of US State Govt. of New Hampshire and Maine.
UK Education sector - Have successfully led F&A Transformation consulting program for CfBT - UK Education services trust and successfully created a future SSC operating model for F&A, IT- ERP and Automation solutions
ETA Construction, UAE (Mashreq Group) - Led onsite F&A diagnostics and was responsible for crafting the winning solution through an F&A Transformation program with AP,T&E, AR automation, Reconciliations, close tools, Reporting consolidation through competitive bidding Approx. TCV – $ 27 Million
Deputy General Manager – Solutions
IBM, BANGALORE
06.2007 - 07.2008
Role - Solution Architect for F&A, Banking in the Solutions Team
Successful Projects Undertaken
Creation and Transitions implementation of a winning Solution in competitive bidding for High end CFO office COE services - FP&A, Reporting, Credit & Maintenance and Analytics functions for Silicon Valley Bank - a large US based Bank in the Global VC segment and led it’s scoping, staff augmentation and Due Diligence to make way for Transition to our Delivery Centers. Phase I of Operations successfully went live for the project in May 2008. This was the first win in the Banking sector for the IBM Bangalore BPO center
Delivery Leader – Transitions, Operations and APAC SPOC – ATC / Global Solutions Group
J P MORGAN CHASE, MUMBAI
04.2005 - 05.2007
Role - Responsible for Transition and Operations Leadership of Projects from J P Morgan Chase, Bank One and it’s subsidiary entities from various geographies
Projects Portfolio -
Investor Services Transitions and Operations
Infrastructure Program Management (GSC Corporate Site Strategy) - Prism Towers new site build out project – Project Manage JPMC expansion to Prism Tower, Mind space, Mumbai ~1500 FTEs
Access HR CRM, Employee Data Management, Filenet - Human Resources, Singapore, Australia
IT Risk Management – Global PMO Lead (APAC, US, EMEA) - Setup and operational readiness of Secure monitoring center and Identity & Access management functions to Mumbai from APAC and US
Procurement Support functions transitions (ARIBA Platform) – US, EMEA
National Retail Lock Box Transitions and Operations –US – Treasury & Security Services.
Investor Services Transitions and Operations
Manager – Client Services Team
ACCENTURE, BANGALORE
06.2003 - 04.2005
Job Profile – Solutions SME, Transitions & Operations Program Leadership
Projects Portfolio:
Client - British Petroleum
Nature of Job – Solutions, Transition and Operations Management of Oil Exploration related complex F&A services- Client Interest Accounting, Payroll Accounting, GL, Recon from the US for 100+ positions.
Client – Royal and Sun Alliance (RSA) Insurance, UK
Nature of Job – Solutions, Transition and BAU Operations support-off shoring 1200+ positions in Property & Casualty Insurance, F&A services
Client – Axiom Data Corporation, Arkansas, US
Nature of Job – Solution Development, Transition and Operations Enablement for data analytics and data cleansing processes from the US.HO
Team Leader – Solution, Transitions and Operations
2. Aviva Insurance, UK - Claims Transition and Operations
Job Responsibilities:
Conseco - Led the onsite Solution development, Transition program for P&C Insurance - Retirement services / Fixed, Variable Annuity Policy administration functions from Conseco HQ in the US to Exl Service, Noida. Led onsite training and certification at Conseco HQ at Indianapolis, US for multiple Transitions during 2001 -2002
Aviva - Transitions enablement, training support and Operations Management of Claims, Rapid Response teams for Aviva.
Assistant Manager – Operations
UNIT TRUST OF INDIA - INVESTOR SERVICES LTD, DELHI
11.1997 - 02.2001
In charge – Registrar Transfer services, Accounting, Audit and Customer services, Data Management operations for large investor portfolios under UTI Mutual Fund schemes, Growth Sector Fund & US64.
Audit in charge for all external and internal audits on Mutual Fund services and Data Base Compliance
Executive- Retail Banking
ALLIANZ CAPITAL & MANAGEMENT SERVICES P.LTD, DELHI
03.1997 - 10.1997
Marketing of Retail banking products for the liabilities division of Bank of America
Sourcing of new accounts for the merchant establishment Business of BOA.
Executive – Marketing/Sales
PCI LTD, NEW DELHI
01.1992 - 08.1994
Company Overview: Mumbai based company dealing with the marketing & manufacturing of Pesticide products & services. Has a widespread network of branches all over India and is a market leader all over India since 1978 and a pioneer in the field.
Marketing and new business development of general services & products for the industrial segment in sales territories of Northern and Western States of India
Education
MBA - Marketing
Institute of Productivity and Management
Meerut, UP
01.1997
Post Graduate Diploma - Marketing Management
Indira Gandhi National Open University
01.1997
Bachelor of Science - General
University of Delhi
01.1991
FLMI-280 - Insurance
Life Office Management Association (LOMA), USA
USA
04-2002
Skills
Shared Services, Centre of Excellence / solutions practice setup and program leadership
F&A and SCM BPO solutions expert and end to end outsourcing program Management
Manufacturing Industry domain SME for BPS –Process/Chemical, Automotive & Discrete
Outsourced Operations delivery & client management, program leadership