Vineet Kumar
Noida,UP
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Success Representative
Primebook
06.2023 - Current
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
Financial Advisor
Policy Bazaar
03.2021 - 04.2022
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Lead Generator
Cyber Voice Solution
02.2017 - 04.2020
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
Education
Bachelor of Arts -
Delhi University
New Delhi, India04.2020
High School Diploma -
Kendriya Vidyalaya Masjid Moth
New Delhi03.2014
Skills
- Feedback collection
- CRM Software
- Customer Service
- Problem-solving abilities
- Active Listening
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Success Representative
Primebook
06.2023 - Current
Financial Advisor
Policy Bazaar
03.2021 - 04.2022
Lead Generator
Cyber Voice Solution
02.2017 - 04.2020
Bachelor of Arts -
Delhi University
High School Diploma -
Kendriya Vidyalaya Masjid Moth