Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vineet Kumar

Noida,UP

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Success Representative

Primebook
06.2023 - Current
  • Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
  • Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.

Financial Advisor

Policy Bazaar
03.2021 - 04.2022
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.

Lead Generator

Cyber Voice Solution
02.2017 - 04.2020
  • Generated high-quality leads by researching and identifying potential clients through various online platforms.

Education

Bachelor of Arts -

Delhi University
New Delhi, India
04.2020

High School Diploma -

Kendriya Vidyalaya Masjid Moth
New Delhi
03.2014

Skills

  • Feedback collection
  • CRM Software
  • Customer Service
  • Problem-solving abilities
  • Active Listening

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Customer Success Representative

Primebook
06.2023 - Current

Financial Advisor

Policy Bazaar
03.2021 - 04.2022

Lead Generator

Cyber Voice Solution
02.2017 - 04.2020

Bachelor of Arts -

Delhi University

High School Diploma -

Kendriya Vidyalaya Masjid Moth

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Vineet Kumar