Vineet Kumar
Badarpur
Summary
Dynamic team leader with a proven track record at Value Drive Technology Pvt Ltd, excelling in customer service and conflict resolution. Skilled in data analysis and performance management, I have successfully driven team success and enhanced operational efficiency, consistently achieving targets and fostering strong relationships with clients and team members.
Overview
15
15
years of professional experience
Work History
Team Leader Auction Supply
Value Drive Technology Pvt Ltd (Spinny)
11.2023 - Current
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Collaborated with other departments to ensure alignment of goals across teams.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Retail Associate (B2B) Olx Autos
Olx India Pvt. Ltd.
12.2020 - 08.2022
- Spearheading the entire sales activities by handing B2B team.
- Procurement target achievement with GMV.
- Responsible for Team handling of 10 members of Business expansion.
- Vehicle Inspection.
- Dealer onboarding, dealer relationship Management.
- Pipelining sales based on market research.
- Network management & client references.
- Strategizing, participating in pricing and negotiations.
- Ensuring customer satisfaction and developing good relation with them.
Team Leader
MULTITECH MOTORS LLP
08.2018 - 01.2020
- Sales & marketing, inquiry generation, customer conversion, product sales, premium car sales & achieve targets, team handling (5 members), and payment collection.
- Follow-up.
- Finance deal and other sales and promotional activities.
- Ensuring customer satisfaction and developing good relation with them.
- Make the profitability for company & P&L calculation.
- Managing day by day activities.
- Motivate the team member for their work culture.
- Monitoring and evaluating team performance.
- Resolving conflicts and addressing issues within the team.
- Achieving targets and delivering results.
- Managing team of 20 team members.
Relationship Manager
FAIR DEAL CARS Pvt. Ltd.
08.2014 - 08.2018
- Inquiries generation, Sales & marketing activities customer conversion, product sales, Team management and overall target achievement.
Customer Care Executive
MAGUS CUSTOMER DIALOG PVT. LTD.
03.2010 - 03.2014
- Attending incoming call, Resolving problems of customers.
Education
B.B.A -
IASE University
RajasthanSenior Secondary School Exam -
C.B.S.E Board
DelhiSecondary School Exam -
C.B.S.E Board
DelhiBasic course in Computer -
N.I.C
New DelhiSkills
- Customer service
- Conflict resolution
- Performance management
- Data analysis
- Team building
- Sales strategy
Avocations
- Reading
- Traveling
Languages
- English
- Hindi
Disclaimer
I hereby declare that the above furnished details are true to the best of my knowledge.
Personal Strength
An excellent learner with a never say die spirit. Has an intuitive perception of the right thing to do.
Personal Information
- Father's Name: Mr. Umesh Mishra
- Date of Birth: 06/20/88
- Nationality: Indian
- Marital Status: Married
Timeline
Team Leader Auction Supply
Value Drive Technology Pvt Ltd (Spinny)
11.2023 - Current
Retail Associate (B2B) Olx Autos
Olx India Pvt. Ltd.
12.2020 - 08.2022
Team Leader
MULTITECH MOTORS LLP
08.2018 - 01.2020
Relationship Manager
FAIR DEAL CARS Pvt. Ltd.
08.2014 - 08.2018
Customer Care Executive
MAGUS CUSTOMER DIALOG PVT. LTD.
03.2010 - 03.2014
B.B.A -
IASE University
Senior Secondary School Exam -
C.B.S.E Board
Secondary School Exam -
C.B.S.E Board
Basic course in Computer -
N.I.C
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