Accomplished business strategist with extensive experience in Project Management and Operations, focusing on revenue growth and operational excellence. Strong leadership skills with a history of guiding teams to deliver on brand values and achieve key performance indicators. Expertise in strategic planning, business negotiations, and stakeholder engagement, resulting in improved productivity and project success. Proven ability to streamline processes and implement innovative solutions that meet client expectations.
• Spearheaded the successful nationwide real estate acquisition of commercial spaces for company coordinating with Pan India regional teams and vendors to facilitate the rapid deployment of 700 Dark stores in 50+ T1 & T2 cities.
• Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
• Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
• Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
• Negotiated contracts and agreements with vendors.
• Delegated work to staff, setting priorities and goals.
• Implemented quality control measures to uphold company standards.
• Led cross-functional teams to deliver strategic program objectives successfully.
• Managed ATM services for PSU Bank, E-surveillance for NCR & BTI, account payable for 3K sites, lead end to end relocation project.
• Managed the scope, schedule and budget for projects.
• Lead, coached, and motivated team members on a proactive basis.
• Identified areas that need improvement, organized meetings and conference calls.
• Ensured that all project documents are complete, current and stored appropriately.
• Evaluated project team performance and addressed any shortcomings.
• Reviewing methods of working in order to maximize commercial profitability.
• Directed the end-to-end management of ATM services for a Public Sector Unit (PSU) Bank, including the administration of accounts payable for a portfolio of over 3,000 sites.
• Spearheaded complex relocation projects, from initial planning and vendor selection to final site decommissioning and security deposit recovery, ensuring zero downtime and a smooth transition.
• Streamlined accounts payable processes for a large-scale network of sites, improving efficiency and ensuring timely payments.
• Site funneling for ATM's (White Label & Brown Label), developed & managed Business Process Management (BPM) Tool.
• Managed the complete site funneling process for ATM deployments, including both White Label and Brown Label models.
• Conducted in-depth analysis to identify and secure optimal locations, directly supporting a rapid and strategic expansion of the ATM network.
• Developed and managed a proprietary BPM tool to automate and streamline core business processes.
• This tool significantly enhanced efficiency and reduced manual errors in the end-to-end workflow, from initial site prospecting to final activation.
• Directed all credit control operations for a portfolio of major telecom partners, including Vodafone, Airtel, Idea, TATA DoCoMo, Aircel, and Etisalat.
• Managed end-to-end credit control and outstanding follow-up, ensuring timely payments and minimizing bad debt.
• Prepared and analyzed inward remittance reports to accurately track and reconcile payments from all partners, contributing to robust financial health and compliance.