VINEET MENON
Senior Customer Support & Trainer
Hyderabad
Summary
Experienced in Customer Services, Logistics & Trainer with innovative process improvement and execution. Skilled in customer handling, Logistics and providing training. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Warehouse Supervisor & Operations
TNI World Wide Logistics
Dubai
2023.11 - 2024.04
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Completed daily operations on time and maintained high standards of accuracy.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Senior Associate & Trainer
Eben Telecom
Cochin
2022.01 - 2023.08
- Auditing the calls and giving feedback.
- Completed daily logs for management review.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Trained and mentored junior staff on customer service strategies and techniques.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Greeted customers and offered assistance for increased customer satisfaction.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Managed customer relations through communication and helpful interactions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Trained and supervised employees on office policies and procedures.
- Developed comprehensive training programs, resulting in improved employee skill set and increased productivity.
Digital Interaction Executive
[24]7.ai
Hyderabad
2021.11 - 2022.03
- Providing correct resolution and make the customer happy with the service.
- Interacting with the customers upon chat and resolving the technical issues
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Senior Analyst in Google Mapping
Wipro BPO PVT LTD
Hyderabad
2019.10 - 2021.03
- Managed daily interactions with the advertisers to maximize their presence and improve Revenue
- Coordinate with Client's and upon their business requirement
- Worked on the respective country maps, Implemented their requirement and designed the maps
- Managed different campaigns (including Client meet, mapping, project allocation and designing) and develop strategies for the clients
- Created data models to support decision-making processes.
- Implemented business intelligence solutions to increase operational efficiency.
- Generated standard and custom reports to provide insights into business performance.
- Played a pivotal role in the successful completion of high-stakes projects by providing crucial analytical support and insights.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Designed and developed data pipelines to acquire, clean and process data.
- Learned and adapted quickly to new technology and software applications.
Customer Support Executive
Zyppys Car Rentals
Hyderabad
2019.06 - 2019.09
- Provides high quality service to achieve maximum customer satisfaction at first contact where possible.
- Listens to the customer and establish needs to offer relevant products.
- Will be helping and guiding customer's to take car's on rental upon their requirements.
- Customer follow up or direct the customer to the appropriate department for resolution.
- Responsible for achieving individual Key performance Indicators whilst maintaining quality and compliance.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Collaborated with team members on continuous improvement initiatives, contributing to the overall success and growth of the customer support department.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Security Executive
SpiceJet Limited
Hyderabad
2017.12 - 2019.05
- Giving assurance to the passengers in terms of safety and a smooth travel
- Providing security to the passenger properties and the food which is served in the aircraft and even to the aircraft from its arrival till take off
- Handled team and took the responsibility to lead the team in term of giving customer service, safety and revenue generation
- Coordinated with security personnel or other departments to establish safety of visitors and staff
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Ensured proper maintenance schedules were followed for essential equipment such as alarms, cameras, or perimeter fencing—reducing downtime due to technical issues or malfunctions significantly.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Examined doors, windows and gates to verify security.
- Developed and implemented strategies to prevent and respond to security incidents.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
MSC Microbiolog - undefined
Nagarjuna University
BSC (MI.G.C) - undefined
Osmania University
BIPC - undefined
Narayana Junior College Intermediate
CBSE - undefined
Kendriya Vidyalaya, S.V.P.N.P.A
Skills
Training
Certification
Movie Making
Timeline
Warehouse Supervisor & Operations
TNI World Wide Logistics
2023.11 - 2024.04
Senior Associate & Trainer
Eben Telecom
2022.01 - 2023.08
Digital Interaction Executive
[24]7.ai
2021.11 - 2022.03
Senior Analyst in Google Mapping
Wipro BPO PVT LTD
2019.10 - 2021.03
Customer Support Executive
Zyppys Car Rentals
2019.06 - 2019.09
Security Executive
SpiceJet Limited
2017.12 - 2019.05
MSC Microbiolog - undefined
Nagarjuna University
BSC (MI.G.C) - undefined
Osmania University
BIPC - undefined
Narayana Junior College Intermediate
CBSE - undefined
Kendriya Vidyalaya, S.V.P.N.P.A
Movie Making
Micro Expo
Aviation, Hospitality and TravelTourism Management Certificate from Frankfinn Institution
Similar Profiles
Danica AngellDanica Angell
Logistics Operations Supervisor at Jas World Wide Contract LogisticsLogistics Operations Supervisor at Jas World Wide Contract Logistics
Rosa CastilloRosa Castillo
Production Team Leader at World Wide LogisticsProduction Team Leader at World Wide Logistics
N VenkateshN Venkatesh
Support Analyst at CARNE WORLD WIDE LOGISTICSSupport Analyst at CARNE WORLD WIDE LOGISTICS