Substantial knowledge of Hotel Operations, room division and planning F & B by setting standards, executing, monitoring, also a certified trainer. Revenue maximization by creating strategy ,Guest service and facility oversight skills coupled with more than 14 years of experience. Highly effective and comfortable working with people at all organizational levels.
Responsible for overall Food & Beverage operation, with kitchen & stewarding daily update, managing catering sales to maximize revenue for organisation, strategy planning & implementing to increase restaurant revenue, training & development of team in order to achieve high guest satisfaction, successful opening of various Food & Beverage outlets
Responsible for managing Food & Beverage operation with great revenue output & also handling restaurant & In-room dining operation. I have also managed & executed banquet sales & operations of 11000 sq. ft. area. I have been working closely with project team for the expansion of 3 more banquet halls with an addition of 4,000 sq. ft. area & new concept for upcoming restaurant
Managed a successful food & beverage operation with promotional activities, great bar operation with many weekend special events, managing & execution of banquet sales & operation, handling marketing & communication portfolio for the hotel
With given opportunity to lead the department at this position & running the hotel with successful operation with several promotional activities, planning & execution with team building exercises. Looking after sales & marketing for food & beverage, successfully managed the operation of food & beverage with responsibility of restaurant-Raku-Raku which is a Japanese restaurant, Winchester- The biggest bar in the city, pulse-Night club, club lounge, IRD, bakery shop & lobby Tea lounge
Joined Radisson Chennai as restaurant manager & have looked after the F&B operation for Restaurant, Room service & bar & also have successfully opened the Japanese restaurant Raku-Raku
Looked after all the banquet events, planning & organizing, taking care of liquor stock, guest handling, vendor management & reverting all guest queries with a great conversion ratio of the events
After working with all F&B outlets in the Claridges, got promoted as Food & Beverage Executive and was given an opportunity to be In-Charge of banquet operations. During this period I have handled many events & outdoor catering at important venues and at different Embassies by successfully executing them
Joined as a Hotel Executive trainee & was promoted to captain with banquets & later was transferred to oriental & Mediterranean restauran
Food safety standards
undefinedNovotel Ahmedabad
Revenue Achievements:
F & B Revenue Growth 9 % in 2017 over 2016
F & B Revenue Growth 13 % in 2018 over 2017
F & B Revenue Growth 4 % in 2019 over 2018
Catering Revenue growth of 40 % over last 3 years
Voice of guest Achievements: Food & Beverage sentiments have grown from 82 to 94 over last 3 years
IHMP & GM PASS:- Nominated for final assessment of leadership development program -2020
Operational Achievements:
To assist the Hotel General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, staff well-being and profitability.
Hotel Revenue Growth 17 % in 2019 over 2018
Hotel Guest satisfaction score improved as 94 from 90 as YTD.
Staff satisfaction audit score 98 %
Hotel have scored above 92 % in all third party hotel audits. (Hygiene, HSE,FSSAI,BRAND AUDIT)
Achieved Best 5 star hotel Award from Gujrat Tourism.
Conceptualisation of Vivah by Accor for complete Accor India Portfolio.
Received Best Leader of the Year Award.
Openings & Projects: (Novotel Ahmedabad)
I got wonderful opportunity to be a part of fantastic transformation of Novotel Ahmedabad from 184 to 222 room’s inventory which is now the largest inventory in Gujarat with addition of new banquet venues & premiere lounge. Have also managed the complete project operational equipment along with project team for the coordination of owners & hotel management
Liquor Shop opening: Successful opening of liquor shop at Novotel Ahmedabad, planning, market survey, ordering, equipment procuring & recruitment
Premiere Lounge opening: Opening of premiere lounge with all the modern facilities & library along with the recreation corner to ensure all the guests visits are delighted with the experience
Meeting Room opening: Opening of 3 meeting rooms each with 1100 sq. ft. area with all the modern facilities required for corporate meetings along with a beautiful pre-function area with a concept of live counters & separate smoking room
Creating Cloud Kitchen Brand: Developing a cloud kitchen concept to maximise revenue for Food & Beverage during lock down & creating a brand with sustainable business module which has created a success story with cuisine variation as offering with great footfall.
Radisson Blu Chennai
Openings & Projects: (Radisson Chennai)
Restaurant Opening: - Raku-Raku “Japanese Restaurant” Successful opening of Japanese restaurant at Radisson Blu Chennai with planning, procuring of equipment’s, setting brand standards & SOPs along recruitment
Night Club Opening: - Pulse -Successful opening of night club at Radisson Blu Chennai with planning, procuring of equipment’s, setting brand standards & SOPs along recruitment
7 Habits of Highly Effective People
Father’s name - Mr. Shiva Kumar Mishra
Date of birth - June 8, 1985
Nationality - Indian
Marital Status - Married
Hobbies - Playing Cricket, Watching Movies
Language - English, Hindi, Maithili