Vineet Nair

Work History

Facilities Manager

MPAC SPORTS

Dubai, United arab emirates

07.2020 - Current

Prepared purchase orders and approved invoices before submitting to finance team
Coordinated with clients and developed efficient relationship with all members
Assisted security team to maintain control over access control and prepared badges.
Evaluated facility operations and personnel for safety and health regulations compliance.
Conducted inspections of facility grounds, external structure, systems and equipment.
Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
Performed best practices and quality standards to comply with occupational health and safety procedures.
Supervised team of 10 full-time staff to comply with policies and guidelines.

Coaches Auditor

MPAC SPORTS

Dubai, UAE

09.2019 - 03.2020

Daily Audits include minimum 3-5 site audits per day.
Product knowledge with customers while making personal recommendations
Implemented consultative selling approach on all inbound calls
Contacted new and existing customers to discuss how their needs could be met with specific products and services
Consistently met and exceeded department expectations for productivity and accuracy levels.
Interviewed coaches to gather data needed to conduct audits.
Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
Administered auditing program to address risks and evaluate compliance with regulatory requirements.
Followed established auditing processes to meet internal and regulatory requirements.
Planned and executed follow-up audits at appropriate intervals.
Interviewed business owners to understand needs and explain audit scope.
Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
Developed audit policies, guiding administrative and technical functions.
Communicated with staff's to obtain necessary information for audits.
Coordinated, managed and implemented auditing projects and prepared for evaluation.
Performed observations and evaluated supporting documents to supplement audit findings.

Business Development Executive

Motiv-Action Soultions

Dubai, UAE

02.2019 - 08.2019

80% Monthly Targets achieved and also assisted in tracking in lead sourcing
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Collaborated with sales and marketing departments to support client acquisition.
Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
Negotiated client contracts and agreements to cultivate profitable business transactions.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Established and maintained highly effective relationships with clients and industry partners to drive growth.
Developed, maintained and utilized diverse client base.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Informed customers of promotions to increase sales productivity and volume.
Met existing customers to review current services and expand sales opportunities.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Recorded accurate and efficient records in customer database.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Attended monthly sales meetings and quarterly sales trainings.
Set and achieved company defined sales goals.
Stayed current on company offerings and industry trends.

SR. ASSOCIATE (LEAD GENERATION)

Hero Management Services PVT LTD

Noida, India

03.2014 - 04.2015

Generating daily lead targets set as per the company standards.
Provide accurate, valid and complete information by using right methods/tools
Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Build sustainable relationships of trust through open and interactive communication.
Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Identified customer needs and wants to enhance customer experiences and boost sales.
Developed new sales opportunities through development and rollout of promotional plans.
Greeted customers and offered assistance for increased customer satisfaction.
Managed customer relations through communication and helpful interactions.

Customer service representative

Serco Global Service

Gurgaon

04.2012 - 03.2014

Daily target of $1000/day along with multiple appreciation for achieving targets and fastest target achieved during day.
Handling International Customers
Upselling company product and services
HIPPA guidelines
Handing Customer's grievances and complaints
Extra mile to engage patients and customers
Gathering details of customer's and feed them on client's Database
Build sustainable relationships of trust through open and interactive communication.
Developed and maintained courteous and effective working relationships
Worked well in team setting, providing support and guidance
Demonstrated high level of initiative and creativity while tackling difficult tasks
Gained extensive knowledge in data entry, analysis and reporting

Summary

Overview

Work History

Facilities Manager

Coaches Auditor

Business Development Executive

SR. ASSOCIATE (LEAD GENERATION)

Customer service representative

Education

First Aid & CPR - Health Care & Safety

Basic Life Support - Health Care & Safety

BACHELOR'S - COMMERCE

High School Diploma - Commerce

Skills

Languages

Affiliations

Timeline

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