Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Disclaimer
Languages
Personal Information
Timeline
Generic
Vineet Negi

Vineet Negi

Gurugram

Summary

Dynamic and results-oriented professional with extensive experience in sales and operations management, particularly in the travel industry with notable tenure at Travel Corporation of India (TCI). Proven track record in boosting sales and enhancing customer satisfaction through effective team leadership and strategic negotiations. Skilled in technical support and adept at fostering team collaboration. Demonstrates a committed and adaptable approach, ensuring operational excellence across diverse markets.

Overview

16
16
years of professional experience

Work History

Team Leader (Sales)

Travel Corporation of India (TCI)
01.2023 - Current
  • Determine customers and foreign partners needs promptly and efficiently.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Managed email correspondence from international agents for daily inquiries and quotes.
  • Conducted FAM tours for AUDLEY staff and accompanied them
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved issues encountered by the Operations team on a daily basis.
  • In charge of preparing a work chart that helps the team assign daily tasks, including quotes and requotes
  • Offer holidays to a wide variety of long-haul luxury destinations in India
  • Boosted sales by recommending premium accommodations and supplementary activities.
  • Markets I am taking care of: UK and USA (AUDLEY)

Sr. Technician, Technical Support

DELL Technologies
07.2021 - 01.2023
  • Worked in a voice & chat process
  • Responsible for providing technical support
  • Fast resolution of complex technical problems, ensuring customer satisfaction
  • Responsible for ensuring that respective teams aware of cases that could impact upon customer satisfaction and have a negative effect upon the brand
  • Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies
  • Take ownership of an individual Telecommunications customer and learn their environment
  • Markets Handled: USA & Canada

Manager (Sales & Operations)

Minar Travels (I) Pvt. Ltd.
11.2011 - 09.2020
  • Responsible for Chat, Phone Calls and Emails from foreign agents and clients for their day-to-day queries
  • Handled a team of 5 subordinates and ensure to get best out of them with in a time frame
  • Supervised all operations & sales related work like Reservations of hotels, Transport booking (Train, Air & Land), Assigning Tours escorts, monitoring of replies to FTO, preparing quotation on time.
  • Responsible for Brochure quotations and day to day costing for the Queries and Preparing Itineraries
  • Expertise in solving problem of clients occur during the tour
  • Offered holidays to a wide variety of destinations, which includes India, Nepal, Bhutan, Sri Lanka & Maldives
  • Negotiation with hotels and service providers for best and competitive rates
  • Monitor competitor activity to maintain the most competitive rates
  • Responsible for profitability optimization of files
  • Markets Handled: Iran, Russia (CIS), Mongolia, Sri Lanka & Mauritius

Sr. Tour Consultant (Sales & Operations)

Indian Holiday Pvt. Ltd.
07.2008 - 11.2011
  • Handled Chat, Offline forms and phone calls from guests
  • Researching travel options & presenting the best deals in terms of requirements
  • Developed detailed itineraries based on client requests.
  • File Operations - Liaison with Foreign partners, Local Office, Hotels, Airlines, Guides, Escorts etc
  • Follow up with hotels and other service providers for getting confirmation
  • Ensure the maximum accountability from Branch Offices while Tour is in process
  • Have been negotiating the rates with hotels and venders / suppliers
  • Meeting with the clients and brief them about their tour
  • Ensuring customer satisfaction i.e. regularly being in touch with the clients during their tour and providing value-added services for enhancing their satisfaction level
  • Have escorted groups in India
  • Worked on FACILE – (Software for file operations)
  • Markets Handled: Russia/Ukraine/Kazakhstan/U.K./U.S.A./Australia

Education

Post-Graduation (MBA) - Tourism

H.N.B.G.U.
01.2008

Graduation (Bachelors) - Tourism

I.G.N.O.U.
01.2006

Intermediate -

Jose Marti Sarvodaya Vidhayalaya
Delhi
01.2002

Metric -

Jose Marti Sarvodaya Vidhayalaya
Delhi
01.2000

Skills

  • Reliable Team Member
  • Committed Professional
  • Optimistic Outlook
  • Adaptable Learner
  • Team-Oriented Approach

Accomplishments

  • During MBA, successfully conducted a comprehensive survey of hotels and restaurants in the Kumaon Region of Uttarakhand, organized by the Ministry of Tourism and Uttarakhand Tourism
  • On account of my appreciable performance during MBA, I got placed in leading Travel Company, SITA (KUONI) for internship of 2 months. Later company extended my internship period for another 6 months considering my performance.
  • During my tenure of 3 years in my first organization, a new venture of Medical Tourism had started, responsibility to handle this new department was given to me and due to my eagerness to learn and achieve new goals. Same year our company has been awarded by National Tourism Award in same field by Ministry of tourism, India.
  • Handling big number of charter flights and guests (approx. 2500) for a period of 15 days (03/15 to 03/30 – Iranian New Year) since 2012 till 2019.
  • In a year of 2017, handled record number (Approx. 5000) of passengers from Iran.
  • Handled Mongolian charters for His Holiness The Dalai Lamba teaching in New Delhi, McLeod Ganj and Bodhgaya for consecutive 3 years (2016, 2017 & 2018)
  • Surpassed organizational targets by 3-4 Cr. for three consecutive years (2017-2020)
  • Organized a tour of India for the former Vice President of Mauritius, Ms. Monique Ohsan Bellepeau in 2019
  • Organized a tour of India for His Excellency Prithvirajsing Roopun, President of Mauritius, and his family in 2020
  • During pandemic, done a freelancing for an E-Learning company. Transferred books of IT courses into a software named articulate 360, to make it ready for E- Learning platform.

Hobbies and Interests

  • Traveling – It is my childhood passion. I love to see the places I always wanted. Later I have done my further studies in same field to use my hobby as my profession.
  • Sketches – This practice allows me to sit back and draw a picture at my own pace. What I love about that there are no rules what to do, I just draw whatever I want and I filled with fun while doing it.
  • Gardening & Landscaping – This is the latest one which I amplified during pandemic. As it requires your full attention and time, I have created healthy and green surroundings. I also learned to create compost at home which help to utilize kitchen residue towards environment friendly direction.

Disclaimer

I hereby declare that all the information furnished by me above is true and best of my knowledge and belief.

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 10/04/84
  • Marital Status: Married

Timeline

Team Leader (Sales)

Travel Corporation of India (TCI)
01.2023 - Current

Sr. Technician, Technical Support

DELL Technologies
07.2021 - 01.2023

Manager (Sales & Operations)

Minar Travels (I) Pvt. Ltd.
11.2011 - 09.2020

Sr. Tour Consultant (Sales & Operations)

Indian Holiday Pvt. Ltd.
07.2008 - 11.2011

Post-Graduation (MBA) - Tourism

H.N.B.G.U.

Graduation (Bachelors) - Tourism

I.G.N.O.U.

Intermediate -

Jose Marti Sarvodaya Vidhayalaya

Metric -

Jose Marti Sarvodaya Vidhayalaya
Vineet Negi