Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Vineet Patil

Vineet Patil

SCCM And System Administrator
Belagavi

Summary

Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced EUC Administrator with over 10+ years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Project Engineer (L2 Administrator)

Wipro Technologies Ltd.
Pune
10.2011 - 10.2014
  • EUC
  • Project: Hospira
  • Ticketing Tools: Remedy
  • Take full responsibility for setting up clients, development, maintenance, and support of the tools
  • Provide valuable insight to the client
  • Be proactive in issue prevention
  • Diagnose and resolve technical issues in a timely manner submitted via the operations helpdesk
  • Troubleshooting of hardware and software problems
  • Providing Application Support for applications developed in Visual Basic and SQL, applications like VPN, Active Directory, Microsoft Office, and Blackberry
  • Monitoring ticket queues and resolving technical operation issues
  • Responsible for participating in out-of-hours support duties
  • (On Call on Problem Mgmt
  • Meeting and P1 Cases)
  • Administration of Vmware environment hosting 50+ virtual machines
  • Deployment, configuration, and optimization of Vmware
  • Providing network and system support to local & remote users using Win XP and Win 7 OS
  • Provide training sessions to the team members
  • Provide floor support
  • Administering MS Technologies
  • Achieve the key performance indicator targets and service level agreements set
  • Provide valuable insight to the client
  • Be proactive in issue prevention
  • Diagnose and resolve technical issues in a timely manner submitted via the operations helpdesk
  • Troubleshooting of hardware and software problems
  • Providing Application Support for like VPN, Active Directory, Lotus Notes, Microsoft Office and Blackberry
  • Responsible for other duties as assigned
  • Provide training sessions to the team members
  • Provide floor support
  • Monitoring ticket queues and resolving technical operation issues
  • Technology
  • Below is a list of important hardware, software products, tools and methods that I have worked with.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Delivered services to customer locations within specific timeframes.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Increased customer satisfaction by resolving issues.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Improved operations through consistent hard work and dedication.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

System Administrator (L2 & L3 Administrator)

Tata Consultancy Services Limited (Client : Aker Solutions, Frontica Business Solutions)
Oslo
11.2014 - 07.2017
  • For Data Centre
  • Expertise in System Management, Aker Solutions is a global provider of products, systems and services to the oil and gas industry
  • Its engineering, design and technology bring discoveries into production and maximize recovery
  • The company employs approximately 16,000 people in about 20 countries
  • Role- L2-Administrator and IT/Information Security.
  • Monitored company inventory to keep stock levels and databases updated.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Created plans and communicated deadlines to complete projects on time.
  • Received and processed stock into inventory management system.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Worked with customers to understand needs and provide excellent service.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Technical Lead End User Computing Analyst

Tata Consultancy Services Limited ( Client: Shell Australia)
Chinchilla
10.2018 - 06.2020
  • Managing Incident Management, Problem Management, and Change Management & Escalations
  • Troubleshoot issues related to desktops, laptops and tablets
  • Managing Standalone and network printers
  • Provide technical support and configuration of network printers
  • Expertise in resolving VPN Issues
  • Expertise in System Management from various phases like Planning, Implementation, Installation, Configuration, in Laptop & Desktop
  • Excellent client management skills, including the ability to motivate team members in a fast-paced changing environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled 20-60 issues per day to address customer inquiries and concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Adhered to social distancing protocols and wore mask or face shield.

Techical Lead : IT Administrator

Tata Consultancy Services Limited
Sydney
07.2020 - 12.2021
  • EUC & Asset Management & Procurement, Take full responsibility for setting up clients, development, maintenance, and support of the tools
  • Provide valuable insight to the client
  • Be proactive in issue prevention
  • Diagnose and resolve technical issues in a timely manner submitted via the operations helpdesk
  • Troubleshooting of hardware and software problems
  • Providing Application Support for applications like VPN, Active Directory, Microsoft Office
  • Monitoring ticket queues and resolving technical operation issues
  • Perform production implementations and solve production issues by working with development teams
  • Administering LAN and WAN connectivity
  • Providing network and system support to local & remote users
  • Provide training sessions to the team members
  • Provide floor support
  • Administering MS Technologies
  • Deployment of Software packages through SCCM and Manual Installations
  • Asset Management, Procurement and Vendor Management
  • IT Asset Management using internal tools
  • Have worked on BMC Remedy and Service Now as well
  • Currently managing Procurement of IT infrastructure equipment’s and Vendor Management
  • Increased customer satisfaction by resolving issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Monitored company inventory to keep stock levels and databases updated.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Improved operations through consistent hard work and dedication.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Delivered services to customer locations within specific timeframes.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed team communications and information for meetings.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Technical Lead : (EUC and SCCM Administrator)

Tata Consultancy Services Limited
Pune
01.2022 - Current
  • Developed team communications and information for meetings.
  • Carried out day-to-day duties accurately and efficiently.
  • Monitored company inventory to keep stock levels and databases updated.
  • Developed and maintained courteous and effective working relationships.
  • Conducted research, gathered information from multiple sources and presented results.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Bachelor of Engineering - Industrial and Production

Visvesvaraya Technological University

Skills

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Affiliations

S.no Member Since / Date Certified 1 ITIL Foundation Certified / 2013 2 Microsoft Certified Professional in Windows 7 Configuring/2012 Key Competencies & Skills My Competency Profile includes the following Skill Proficiency (E0 to E4) End User Computing E3 IT Security E1/E2 Information Security E1 Training / Continuing Education Summary Program or Course Organized by Year VMware Basics Wipro 2013-14 ITIL V3 Foundation PeopleSoft 2013 Windows 7, configuring Microsoft 2012

Timeline

Technical Lead : (EUC and SCCM Administrator)

Tata Consultancy Services Limited
01.2022 - Current

Techical Lead : IT Administrator

Tata Consultancy Services Limited
07.2020 - 12.2021

Technical Lead End User Computing Analyst

Tata Consultancy Services Limited ( Client: Shell Australia)
10.2018 - 06.2020

System Administrator (L2 & L3 Administrator)

Tata Consultancy Services Limited (Client : Aker Solutions, Frontica Business Solutions)
11.2014 - 07.2017

Project Engineer (L2 Administrator)

Wipro Technologies Ltd.
10.2011 - 10.2014

Bachelor of Engineering - Industrial and Production

Visvesvaraya Technological University

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