Vineet Ruhil
Hissar Cantt.
Summary
Dynamic Corporate Manager with a proven track record at La Pyramid Hospitality Pvt Ltd, excelling in financial management and team leadership. Spearheaded process improvements that enhanced service delivery and customer satisfaction. Adept at inventory management and fostering strong customer relationships, driving significant revenue growth while maintaining high-quality standards.
Overview
15
15
years of professional experience
Work History
Corporate Manager
La Pyramid Hospitality Pvt Ltd
06.2023 - Current
- Service Delivery: Ensuring high-quality food and service standards.
- Inventory Management: Managing stock levels, ordering supplies, and minimizing waste.
- Staff Scheduling: Creating schedules to meet business demands.
- Quality Control: Maintaining food quality, presentation, and safety.
- Process Improvement: Identifying areas for improvement and implementing changes.
- Health and Safety: Ensuring compliance with regulations and maintaining a safe environment.
- Operations Management: Ensuring smooth day-to-day operations, maintaining quality standards, and implementing company policies.
- Team Leadership: Managing and motivating staff, including training, development, and performance evaluations.
- Financial Management: Controlling costs, managing budgets, and driving revenue growth.
- Customer Service: Ensuring high levels of customer satisfaction and resolving any issues.
- Marketing and Sales: Developing strategies to attract new customers and retain existing ones.
- Compliance: Ensuring adherence to health and safety regulations, labor laws, and company policies.
- Maintaining Profit and Loss Report: -Taking Care of all the Expenses and Assists in term of Purchase and their profitability in their Exchange.
- Operation Management: -Overseeing daily operations across multiple locations, ensuring consistency in food Quality service and customer experience.
General Manager
Prasanth Group
Trivandrum
07.2022 - 06.2023
- Directed daily operations to enhance efficiency across multiple departments.
- Developed strategic plans to achieve long-term business objectives.
- Managed team performance through regular feedback and coaching sessions.
- Implemented process improvements to streamline workflows and reduce costs.
- Cultivated relationships with key stakeholders to support business growth.
- Coordinated cross-functional teams to ensure project alignment and delivery.
- Monitored market trends to inform strategic decision-making initiatives.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
General Manager
Imperfecto Patio
Gurgaon
04.2021 - 06.2022
- Responsible for lowering down all the variable.
- Accountable for overall operations of the restaurants.
- Responsible for lowering down all the variable expenses related to restaurant operations to maximize profitability.
- Staff Hiring, Retention and Training.
- Vendor management, negotiations and agreements.
- Food festivals and new products Launched & Coordinate with the channel partners Zomato, Dine out, Near buy, Little etc.
- Effectuating pre-planned sales strategies for accomplishment of performance milestones.
- Networking with prospective clients generates business from the existing accounts & achieve profitability & increased sales growth.
- Implementing quality improvement measures for continual improvement in the service measures.
- Building cordial relations with customers to sustain the profitability of the Business.
- Managing a team of associates and monitoring the performance to ensure efficiency in process operations & ensure meeting of individual / group targets.
Asst. General Manager
Imperfecto Shor
Delhi Aero City
12.2019 - 03.2021
- Serve as the restaurant's representative for all advertising/marketing activities.
- Managing the restaurant with strong monitoring to achieve the budget.
- Supervises the schedule of the restaurant's personnel.
- Drive the sales figures by introducing the new food & beverage promotions.
- Responsible for promoting good employee and public relations.
- Coordinates production and service programs as directed by and in accordance with Company's policies and procedure and standards.
- Observes whether all service personnel are adhering to job descriptions, personal appearance, job efficiency and training.
- Ensures coordination with kitchen personnel.
- Responsible for order supplies Service ware and equipment.
- Maintains various reports i.e. sales summary, cover count. Guest check analyst.
- Address employee grievance, time and personnel in ordering, receiving and storage of food.
- Taken care equipment that is in bad shape.
- Check the working conditions in all areas of the restaurant. Long hours, standing and walking are routine components in the job.
Restaurant Manager
Hotel Golden Grand
Golden Restro Bar
03.2018 - 10.2019
- Supervises the schedule of the restaurant personnel.
- Coordinates production and service programs as directed by and in accordance with company's policies and procedure and standards.
- Observes whether all service personnel are adhering to job descriptions, personal appearance, job efficiency and training.
- Responsible for promoting good employee and public relations.
- Ensures coordination with kitchen personnel.
- Responsible for order supplies Service ware and equipment.
- Maintains various reports i.e. sales summary, cover count. Guest check analysis.
- Address employee grievance, time and personnel in ordering, receiving and storage of food.
- Taken care equipment that is bad shape.
- Check the working condition in all areas of the restaurant. Long hours, standing and walking are routine components in the Outlet.
Head Butler
Sherm-ElSeikh
01.2015 - 03.2018
- Company Overview: Worked for His Majesty Sultan Qaboos Bin Said
- Service Management: Overseeing daily service operations, including food and beverage service.
- Ensuring high standards of customer service, hospitality, and etiquette.
- Coordinating special events, such as weddings, banquets, and VIP functions.
- Staff Supervision: Managing and supervising butler staff, including training, scheduling, and performance evaluation.
- Mentoring staff to maintain high service standards and provide excellent customer experiences.
- Guest Relations: Greeting and welcoming guests, ensuring their needs are met.
- Handling guest complaints and issues promptly and professionally.
- Building relationships with regular guests and VIPs.
- Logistics and Planning: Coordinating with other departments, such as housekeeping, kitchen, and events, to ensure seamless service.
- Planning and organizing events, including menu planning, décor, and logistics.
- Ensuring all necessary equipment, supplies, and amenities are available.
- Quality Control: Monitoring service standards and ensuring consistency across all areas.
- Conducting regular inspections and audits to maintain high standards.
- Implementing corrective actions to address service issues.
- Worked for His Majesty Sultan Qaboos Bin Said
Astt. Manager (Operation)
Impresario Handmade Restaurant
Hauz Khas
07.2014 - 12.2015
- Operations Support: Assisting in overseeing daily operations to ensure efficiency and effectiveness.
- Staff Management: Helping manage staff, including training, scheduling, and performance monitoring.
- Process Improvement: Identifying areas for operational improvement and implementing changes.
- Problem-Solving: Addressing operational issues and finding solutions.
- Reporting and Analysis: Providing operational reports and analysis to management.
- Compliance: Ensuring operations comply with company policies and external regulations.
Guest Service Executive Butler
ITCWELCOM Hotel Dwarka
New Delhi
06.2013 - 06.2014
- Personalized Guest Service: Ensuring guests receive tailored service to meet their needs and preferences.
- Guest Interactions: Handling guest requests, inquiries, and issues with professionalism and discretion.
- Concierge-like Services: Assisting with arrangements like transportation, dining reservations, or activities.
- Room and Amenities Management: Overseeing guest room details and ensuring amenities are provided as requested.
- Problem Resolution: Addressing guest concerns or issues promptly and effectively.
- Guest Feedback: Gathering feedback to improve service and guest experience.
Butler Associate
The Claridges
08.2011 - 05.2013
- Guest Service: Assisting with personalized guest services and requests.
- Room Support: Helping with guest room services, like turndown service or extra amenities.
- Concierge Support: Assisting with guest requests for transportation, dining, or activities.
- Luggage Handling: Helping with guest luggage as needed.
- Communication: Coordinating with other staff to ensure smooth guest experiences.
- Attention to Detail: Ensuring high levels of service and attention to guest preferences.
GSA (F&B Service)
Goa Marriott Resort
Goa
12.2010 - 07.2011
- Dining Services: Assisting with restaurant reservations, seating, or special dining requests.
- Menu Information: Providing information about menu items, dietary options, or specials.
- Service Coordination: Coordinating with food and beverage staff for guest requests or issues.
- Room Service: Handling room service orders or requests for in-room dining.
- Feedback Collection: Gathering guest feedback on food and beverage experiences.
- Got two times stars of the Month.
- Got the first appreciation from GM after joining of 15 days in Marriott.
- Got the chance to become the butler of celebrity like Ms. Sushmita Sen, Mr. Anil Kapoor, Sonakshi Sinha, business tycoons like Mr. Suresh Nanda, lady Hamlin, politicians like Mr. Narender Modi, Mr. Raman Singh.
- Have the ability to handle the group like FAM.
- Best Groomed associate of the year in ITCWElCOM.
Education
Three Years Degree Course - Hospitality Management
NIPS School of Hotel Management
Kolkata01.2011
Senior Secondary Education -
Green Saelee School
Jodhpur01.2008
Secondary Education -
Army School
Hissar01.2005
Skills
- Service delivery
- Inventory management
- Financial management
- Operations management
- Quality control
- Team leadership
- Marketing strategy
- Customer relationship management
- Staff training and development
- Performance evaluation
- Corporate communications
- Organizational development
- Competitor research
- Relationship building
- Staff training
- Purchasing and planning
- Budgeting and cost control
- P&L management
- Motivation
Accomplishments
- Got two times stars of the Month.
- Got the first appreciation from GM after joining of 15 days in Marriott.
- Got the chance to become the butler of celebrity like Ms. Sushmita Sen, Mr. Anil Kapoor, Sonakshi Sinha, business tycoons like Mr. Suresh Nanda, lady Hamlin, politicians like Mr. Narender Modi, Mr. Raman Singh.
- Have the ability to handle the group like FAM.
- Best Groomed associate of the year in ITCWElCOM.
Hobbies and Interests
Listening to music
Activities
- Cadet in N.C.C
- Participated in Debate, Skit Competition.
- Donated the Blood held in college.
- 2nd in fashion show.
- 1st in Quiz Competition in ITCWELCOM.
Personal Information
- Father's Name: Mr. Subhash Ruhil
- Date of Birth: 12/19/89
Timeline
Corporate Manager
La Pyramid Hospitality Pvt Ltd
06.2023 - Current
General Manager
Prasanth Group
07.2022 - 06.2023
General Manager
Imperfecto Patio
04.2021 - 06.2022
Asst. General Manager
Imperfecto Shor
12.2019 - 03.2021
Restaurant Manager
Hotel Golden Grand
03.2018 - 10.2019
Head Butler
Sherm-ElSeikh
01.2015 - 03.2018
Astt. Manager (Operation)
Impresario Handmade Restaurant
07.2014 - 12.2015
Guest Service Executive Butler
ITCWELCOM Hotel Dwarka
06.2013 - 06.2014
Butler Associate
The Claridges
08.2011 - 05.2013
GSA (F&B Service)
Goa Marriott Resort
12.2010 - 07.2011
Three Years Degree Course - Hospitality Management
NIPS School of Hotel Management
Senior Secondary Education -
Green Saelee School
Secondary Education -
Army School
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