Vineet Sharma

Work History

Manager - Business Operations & Insights

KPMG Global Services

03.2022 - Current

Driving a range of small to medium scale technology improvements aimed at process automation which enhance the employee experience, increase efficiency or save time and efforts.
Ensure alignment of service delivery with the needs of the business, maintaining strong working relationships with senior sponsors, delivery leads and process owners internally within GBS and its stakeholders.
Analyzed and interpreted large volumes of operations data, identifying key trends and insights to improve efficiency and drive business growth.
Conducted thorough analysis of existing revenue models, identified areas for improvement, and implemented strategic changes to maximize profitability.
Developed and implemented finance operation data models to streamline financial processes and optimize efficiency.
Created and maintained multiple Power BI dashboards to visualize data and provide actionable insights to clients, resulting in improved decision-making and operational efficiencies.
Developed and implemented automated solutions using Power Automate to streamline repetitive tasks, significantly saving time and cost.
Utilized Power Apps and SharePoint to design and deploy user-friendly applications for data collection, tracking, and reporting, enhancing productivity and data accuracy.
Drive process improvement, including automation of reports.
Provide real-time coverage to the stakeholders and collaborate with cross-functional teams to gather requirements and ensure data integrity across all 3 Delivery Centres.

AVP- Data Analytics & MD’s Office Support

GGJ Solutions Private Limited, Ichhapurti.com

11.2020 - 03.2022

Ichhapurti.com is an e-commerce start-up company working in an online-offline business model, targeting tier 3 to tier 6 rural regions. I am currently supporting MD's office and heading the Data Analytics team as an AVP.
Working closely with all the business verticals, aligning them with the company's vision, monitoring each department's progress, and sharing early sales trends are some of my key responsibilities.
I got the chance to work and gain experience in FMCG, Warehouse management, vendor management, and sales.
Development of the business intelligence infrastructure to provide timely and meaningful MIS, that helps the organization to pivot easily and make strategic changes.
Transform, developed, and published multiple dashboards and daily reports on power BI to understand early consumer behaviour and help the organization measure its business model.
Developed the capacity and hiring model for the field sales representatives.
Build and headed the risk committee for data security and risk management.
I got the opportunity to set up a GIS (Geographic Information System) team of 5, initiated negotiations, and onboarded multiple vendors. (GeoConcepts, Salesforce, etc)
Use Power BI and GIS software to understand the company footprint and decide the mapping of the Super Stockist and Business Partners
Acting as a bridge between business heads and the company MD, handling the HOD meetings and preparing the weekly and monthly review deck.

Lead Business Analyst

American Express

12.2012 - 03.2020

Supporting VP's office as a Lead Business Analyst and helping businesses transform their people and processes by providing business insights and strengthening and introducing governance measures.
Identify business opportunities, issues, and trends, and collaborate across different business verticals like risk, operations, and strategy to implement and execute plans to improve key business metrics.
Manage and leverage information across various data sources, cross-tabulating to integrate, synthesize, and enrich information.
Provide meaningful, timely, and accurate MIS to various business partners and meet specific requirements.
Develop global reporting capabilities by introducing common definitions, reporting consistency, and metrics consolidation.
Development of analytical infrastructure to enhance business results and support decision-making.
Perform analysis for additional queries and requests from Leadership and internal customers.
Create, maintain, and update weekly and monthly BUR & MPR ppt decks.
Making daily, weekly, and monthly reports on different trends.
Work with management to define new reporting requirements.
Extract existing data to calculate and format into presentable reports, charts, and graphs.

Subject Matter Expert

SITEL India - Equifax

06.2009 - 11.2012

Mentored junior team members, contributing to their professional growth and development.
Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Conduct thorough investigation and inquiries to manage duplicate credit reports, bankruptcy reports, and sudden drops in credit scores and determine the impact due to fraud line of credit.
Running hourly reports of daily production work and creating/solving Service Requests for incorrect credit reports.

Summary

Overview

Work History

Manager - Business Operations & Insights

AVP- Data Analytics & MD’s Office Support

Lead Business Analyst

Subject Matter Expert

Education

Bachelor of Commerce -

Skills

Timeline

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