Vineet Trikha
New Delhi
Summary
Hardworking Restaurant Manager with 13 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
13
13
years of professional experience
Work History
Outlet Manager
HIRA SWEETS
Delhi
03.2023 - 06.2024
- Supervise efficient working of departments and assigned shift, administer pre-meal meeting and rectify all service of staff
- Administer training program and prepare schedule and handle inventory effectively
- Monitor and manage guest complaints, ensure satisfaction and administer efficient follow-up for same to receive feedback
- Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales
- Maintain and ensure compliance to established food quality and standards
- Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations
- Assist and provide training to staff members and offer incentives when necessary
- Coordinate with General Manager for everyday operation and maintain financial and administrative records.
DEPUTY OUTLET MANAGER
HALDIRAM'S PRODUCT PVT LTD
09.2021 - 03.2023
- Supervise efficient working of departments and assigned shift, administer pre-meal meeting and rectify all service of staff
- Administer training program and prepare schedule and handle inventory effectively
- Monitor and manage guest complaints, ensure satisfaction and administer efficient follow-up for same to receive feedback
- Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales
- Maintain and ensure compliance to established food quality and standards
- Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations
- Assist and provide training to staff members and offer incentives when necessary
- Coordinate with General Manager for everyday operation and maintain financial and administrative records.
ASSISTANT OUTLET MANAGER
BTW INDIA PVT LTD
09.2015 - 07.2021
- Supervise efficient working of departments and assigned shift, administer pre-meal meeting and rectify all service of staff
- Administer training program and prepare schedule and handle inventory effectively
- Monitor and manage guest complaints, ensure satisfaction and administer efficient follow-up for same to receive feedback
- Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales
- Maintain and ensure compliance to established food quality and standards
- Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations
- Assist and provide training to staff members and offer incentives when necessary
- Coordinate with General Manager for everyday operation and maintain financial and administrative records.
CUSTOMER SERVICE OFFICER
INDIGO AIRLINES
06.2011 - 10.2014
- Responsible for day-to-day operations and acts as a liaison between the airport service providers and users
- Resolve customer complaints effectively liaising on a daily basis with all departments to provide resolution for complaint handling
- Provide input and recommendations to improve the effectiveness of the daily operation
- Reports and provides operational feedback and performance to leadership either through verbal or written means of communication
- Work with business partners to ensure we are meeting all operational metrics
- Assist customers and perform day-to-day Crew member functions as necessary
- Establish the team objectives and priorities ensuring these are aligned to the business.
CUSTOMER SERVICE TRAINEE
GMR AIRPORT AUTHORITY
01.2011 - 06.2011
- Assist the Customer Service Manager in performing delf audits
- May assist Customer service manager with branch personnel issues such as employee counseling balancing and scheduling
- Provides superior customer service handles customer service.
Education
B.A -
SHRIDHAR UNIVERSITY
04.2013
Aviation and Hospitality Management -
KINGFISHER ACADEMY
03.2012
Skills
- Account Management
- Onboarding and Training
- Partnership Building
- Customer Service
- Relationship Building
- Data Processing Skills
- Employee Relations
- Staff Scheduling
- Performance Analysis
- Sales management
- Operations Management
Languages
- English
- Hindi
Awards
Best Manager of the Quarter, HALDIRAM'S PRODUCT PVT LTD, 06/02/22
Accomplishments
- Receive Award of Best Manager of the Quarter by Management.
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Outlet Manager
HIRA SWEETS
03.2023 - 06.2024
DEPUTY OUTLET MANAGER
HALDIRAM'S PRODUCT PVT LTD
09.2021 - 03.2023
ASSISTANT OUTLET MANAGER
BTW INDIA PVT LTD
09.2015 - 07.2021
CUSTOMER SERVICE OFFICER
INDIGO AIRLINES
06.2011 - 10.2014
CUSTOMER SERVICE TRAINEE
GMR AIRPORT AUTHORITY
01.2011 - 06.2011
B.A -
SHRIDHAR UNIVERSITY
Aviation and Hospitality Management -
KINGFISHER ACADEMY