Working together with managers and executives to create the organization's long-term strategic goals
Determining and examining price and market trends; analyzing and putting this knowledge to use in developing strategies for various market segments
Managing trials for new business initiatives, pilot program's, and regional rollouts; based on outcomes, recommends, implements, and makes adjustments and changes
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Working together with the line managers and business unit administration to create successful business and product strategies; periodically assesses these plans
Program & Process Manager
Zepto
04.2022 - 09.2022
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Formulating, organizing and monitoring inter-connected projects
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Measure project performance using appropriate systems, tools and techniques
Conducting research and analyses of operational effectiveness, processes, stakeholders, etc
Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions
Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.
RiderOps Manager
Zepto
09.2021 - 03.2022
Using analytics to improve the delivery network - identifying areas for improvement and owning innovative and data-driven solutions to increase the availability, reliability and efficiency of the network
Matching supply and demand - using a range of measures to ensure that we have enough riders in the right place at the right time
Working with stakeholders from other departments - ensuring coordination with upcoming operational changes as well as supporting the work of those departments where possible
Managing team members - working closely with and eventually managing direct reports to ensure operational and organizational goals
Helped networking and real estate team in catchment designing for Delhi
NCR in selecting the store location
Redefined each catchment from last mile perspective and ensured that all ground issues are solved like putting Embargo in unsafe areas and doing zone analysis.
Inventory & Operations Specialist
ANIMAL AID UNLIMITED
02.2021 - 08.2021
Maintain metrics and analyze data to assess performance and implement improvements.
Ensure all operations are carried on in an appropriate, cost-effective way.
Record daily deliveries and shipments to reconcile inventory.
Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service- related concerns.
Managed inventory team to achieve optimal productivity and inventory control.
Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
Operations Team Lead
Uber
03.2020 - 05.2020
Worked with Regional Operations Manager to ensure product growth, new product development, and implementation
Led product launch
Developed, maintained and reported Key Performance Indicators
Facilitated root cause analysis to determine the key drivers behind customer satisfaction performance.
Encouraged and promoted ideas aligned to business needs and benefits.
Operations Team Lead
UberEats
09.2019 - 01.2020
Looked after new supply for Gujarat and Mumbai
Launched Bicycle and Auto Cross Dispatch in Ahmedabad,
Gandhinagar, Surat, and Vadodara
Drove metrics to improve efficiency and assist with in-stock management, including inventory replenishment, managing overstock inventory, and operations processes
Mentored junior team members on protocols and procedures of each station to maximize contributions.
Operations Associate
UBEREATS
07.2018 - 09.2019
Built supply for UberEats Ahmedabad through funnel management
Monitored and ensured good stock management dashboard across the entire west hub
Lead strategy based competitive analysis thereby determining potential market threats
Responsible for fraud control within the city and quality assurance for the driver community
Increased profit margin by successfully negotiating development costs with overseas vendors and suppliers.
Corporate Event Planner
Wizcraft
11.2016 - 01.2017
Experienced in leading all stages of innovative, brand, and revenue-generating events exceeding client and employer expectations
Plan event from start to finish according to requirements, target audience and objectives
Come up with suggestions to enhance the event’s success
Prepare budgets and ensure adherence
Source and negotiate with vendors and suppliers.
Managed event logistics and operations.
Coordinated schedules and timelines for events.
Founder
Wake N Make
Night food delivery cloud kitchen.
Education
HL College of Commerce
DIPLOMA - EVENT MANAGEMENT
National Academy of Event Management and Development
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St Gregorios Sr Sec School
SSC
HSC - undefined
St Gregorios Sr Sec School
2022
Skills
Data-driven Decision making
Operations and supply monitoring
MYSQL
Project and Program Management
Performance Tracking and Evaluations
Transforming Data
Business Analysis
Timeline
Zonal Planning Manager
Zepto
10.2022 - Current
Program & Process Manager
Zepto
04.2022 - 09.2022
RiderOps Manager
Zepto
09.2021 - 03.2022
Inventory & Operations Specialist
ANIMAL AID UNLIMITED
02.2021 - 08.2021
Operations Team Lead
Uber
03.2020 - 05.2020
Operations Team Lead
UberEats
09.2019 - 01.2020
Operations Associate
UBEREATS
07.2018 - 09.2019
Corporate Event Planner
Wizcraft
11.2016 - 01.2017
Founder
Wake N Make
HL College of Commerce
DIPLOMA - EVENT MANAGEMENT
National Academy of Event Management and Development