VINEET VERMA
OPERATIONS MANAGER
CHANDIGARH
Summary
Hands-on Area Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Senior Area Operations Manager
SAPPHIRE FOODS INDIA LIMITED
CHANDIGARH
01.2021 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Traveled to over eight locations per week to manage each store and perform reviews of individual managers and employees.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enforced compliance with local, state and federal regulations and company standards.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Training Manager
SAPPHIRE FOODS INDIA LIMITED
JALANDHAR
07.2018 - 12.2020
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted training audits across north India
Restaurant Manager
SAPPHIRE FOODS AND YUM RESTAURANTS INDIA LIMITED
CHANDIGARH
08.2014 - 06.2018
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations, and procedures.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Retail Store Manager
WOODLAND
Ludhiana
05.2016 - 06.2017
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Optimized store displays and appearance via strategic merchandising.
Retail Store Manager
PUMA INDIA
NEW DELHI
10.2011 - 04.2013
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Floor Manager
Bestseller Retail India Private Limited
Bangalore
07.2009 - 09.2011
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
PGDMM - Retail Management
IGNOU
NEW DELHI 04.2018 - 08.2020
BHM - Hotel Management
AIHM
BANGALORE 06.2005 - 06.2009
Skills
Excellent interpersonal skills
undefinedAccomplishments
Received CEO awards for Best Area Coach, Best Trainer and Best Restaurant Manager in India(Twice)
Timeline
Senior Area Operations Manager
SAPPHIRE FOODS INDIA LIMITED
01.2021 - Current
Training Manager
SAPPHIRE FOODS INDIA LIMITED
07.2018 - 12.2020
PGDMM - Retail Management
IGNOU
04.2018 - 08.2020
Retail Store Manager
WOODLAND
05.2016 - 06.2017
Restaurant Manager
SAPPHIRE FOODS AND YUM RESTAURANTS INDIA LIMITED
08.2014 - 06.2018
Retail Store Manager
PUMA INDIA
10.2011 - 04.2013
Floor Manager
Bestseller Retail India Private Limited
07.2009 - 09.2011
BHM - Hotel Management
AIHM
06.2005 - 06.2009
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