Vineeth jaychandran
Bangalore
Summary
Service Support Manager leading client support across insurance queries, midterm adjustments, and account needs. Partners with CSMs to grow regional sales by 15% while tailoring products to client circumstances and resolving issues with clear, timely communication. Connects service delivery, client retention, and cross-functional follow-through in a fast-moving support environment.
Overview
18
18
years of professional experience
Work History
Sevice support Manager
Gallagher Centre of Excellence
10.2024 - Current
- Collaborated with CSM to establish and execute a goal 15% increased weekly sales in 2 regions.
- Acted as a point of contact for clients regarding insurance queries and midterm adjustment queries.
- Analyzed and identified client needs offered products, tailored to ther specific circumstances.
Customer Account Administrator, Business operations
MOOG India Tech center
09.2023 - 05.2024
- Process orders both electronically and over the phone, while inputting data into our Business Management System.
- Handle spare parts enquiries for Aircraft on Ground (order management)
- Provide support via e-mail and/or phone
- Issue regular reporting to customers and external teams
- Work cross functionally with internal groups to resolve customer issues and ensure timely delivery’s
- Proactively work open issues in the customer Q
- Provide accurate price and product information to customers
Senior Field Payroll Specialist
Aertern India (Volt Information Sciences)
03.2020 - 03.2022
- Performed calculations in payroll categories such as overtime, vacation and sick hours.
- Produced documentation and reports regarding payroll activities.
- Generated checks and stubs for direct deposits.
- Uploaded time records into Manual Timecard and made necessary adjustments in PeopleSoft.
- Set up and updated customer accounts with interactions, payments, and personal information.
- Processing the payments through the inputs of HR.
- Handling Replacement pay based on the mode of payment.
- Handling the Leave Pay Request.
- Handling Record Manual Vouchers.
- Worked in banking team to handle the stop payment mailbox for query handling.
- Worked on Banking Reports, Positive Pay Reports.
Senior Employee Resource Specialist (Contract)
AMAZON INDIA, Bangalore
01.2019 - 07.2019
- Helping employees in payroll issues, leaves payment plan etc through phone calls to whoever inneed.
- Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.
- Answers incoming employee calls regarding Pay and timekeeping issues. This includes missing and incorrect pay, electronic pay setup, time capture systems training as well as general concerns.
- Meets performance metrics for inquiries by phone and email within established SLA’s and meeting minimum daily/weekly volumes.
- Responsible for maintaining a high level of professionalism with callers, remaining courteous with callers always.
- Update caller information in the customer service database during and after each call.
- Work with the management team to learn and stay updated on payroll troubleshooting tactics, systems knowledge and stay informed of any changes in company activities that may impact the employee pay cycle.
- Impact the company’s bottom line by problem solving and turning frustrated employees into satisfied ‘customers’ who are happy to be working with Amazon
Claims Specialist (Customer Service)
JP MORGAN CHASE, Bangalore
07.2016 - 12.2018
- Handling customer service for US customers regarding filing disputes related to debit card.
- Filing claims and closing cards when the customer reports fraudulent transaction on the card.
- De-Escalate, volatile calls and minimize the need for management support.
- Manage fraud work queues to reduce invalid referrals. This allows victim cases to be investigated and addressed in a timely manner.
- Consistently resolving complex customer service issues.
- Analyze the information via internal and external tools to identify the issue and Find a resolution in order to improve current cash flow and revenue stream Initiatives.
- Take Escalation calls from Reps when calls get escalated and resolve customers concern with high priority.
- Review KYC ( AML, OFAC, NEW ACCOUNT SCREENING)
Customer Support Associate (Drug Testing)
First Advantage Offshore Services, Bangalore
12.2014 - 12.2015
- Handling Customer Service for US clients and providing Drug testing status to the clients.
- Handling Password reset Issues regarding Wellness Advantage and enterprise.
- Handling Post Accident Calls when the client meets with an accident, they call us to Schedule a Drug Test (On Hours and After Hours)
- Worked on CP Screen and also Enterprise Advantage and Wellness Advantage which is used to provide Drug testing status to the clients.
03.2010 - 11.2014
- Playing Cricket for Karnataka State (KSCA).
- Was Pursuing my Graduation
- Running my Father’s Business, Fivestar Chicken Franchise)
Customer Service Associate, Process, NUGI (HPI Sales process)
WNS Global Services Private Limited
01.2009 - 02.2010
- Handled Insurance calls from various parts of UK, receive calls from customers where they need a yearly quote for their new car insurance policy and sell those policies and provide good insurance covers and update the same.
- Provide advice and guidance to customers.
- Provide Status and Updates to our existing customers or policy hold
Education
Post-Graduation - MBA
Raman University
Kota, ChhattisgarhGraduation - BBA
Sree Cauvery College Bangalore
Bangalore, KarnatakaSkills
Customer service
Customer account management
Escalation handling
Account coordination
Sales support
Payroll processing
Compliance monitoring
Dispute resolution
Reporting
Coaching & mentoring
Timeline
Sevice support Manager
Gallagher Centre of Excellence
10.2024 - Current
Customer Account Administrator, Business operations
MOOG India Tech center
09.2023 - 05.2024
Senior Field Payroll Specialist
Aertern India (Volt Information Sciences)
03.2020 - 03.2022
Senior Employee Resource Specialist (Contract)
AMAZON INDIA, Bangalore
01.2019 - 07.2019
Claims Specialist (Customer Service)
JP MORGAN CHASE, Bangalore
07.2016 - 12.2018
Customer Support Associate (Drug Testing)
First Advantage Offshore Services, Bangalore
12.2014 - 12.2015
03.2010 - 11.2014
Customer Service Associate, Process, NUGI (HPI Sales process)
WNS Global Services Private Limited
01.2009 - 02.2010
Post-Graduation - MBA
Raman University
Graduation - BBA
Sree Cauvery College Bangalore