MS Office
Vineeth Ravi
Senior Customer Service Representative
Bengaluru,KA
Summary
Enthusiastic Senior Customer Service Representative with more than 5 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Senior Customer Service Representative
Allianz SE
Trivandrum, Kerala
01.2020 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers. Escalated issues to proper supervisors when standard processes were not effective.
- Resolved concerns with products or services to help with retention and drive sales.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Completed over 35 to 45 inbound and outbound sales calls each day to boost company's monthly revenue
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Senior Document Specialist
R.R.Donnelley
Trivandrum, Kerala
01.2019 - 01.2020
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Created Powerpoint presentations for multiple client requests and delivered documents with most quality complying with guidelines of organization
Senior Process Associate
R.R.Donnelley
Trivandrum, kerala
05.2016 - 01.2019
- Met month-end reporting objectives and deadlines.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified modifications to processes and procedures that would promote better efficiency.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Conducted training and change management processes to improve operations.
- Coordinated with transition team in developing project plans for prioritized initiatives.
- Developed standard operating procedures and document workflows for current and future process steps.
Education
Bachelor of Science - Mathematics
Kuriakose Elias College
Mannanam, Kottayam 04.2011 - 04.2014
Class 12 CBSE - Computer Science
Arya Central School
Pattom, Trivandrum 03.2010 - 04.2011
Class 10 CBSE - Science
Arya Central School
Pattom, Trivandrum 03.2008 - 03.2009
Skills
Service recommendations
Software
Certification
Certificate on Graphic Designing
Interests
Movies
Gaming
Photography
Travelling
Timeline
Senior Customer Service Representative
Allianz SE
01.2020 - Current
Senior Document Specialist
R.R.Donnelley
01.2019 - 01.2020
Senior Process Associate
R.R.Donnelley
05.2016 - 01.2019
Certificate on Graphic Designing
01-2014
Bachelor of Science - Mathematics
Kuriakose Elias College
04.2011 - 04.2014
Class 12 CBSE - Computer Science
Arya Central School
03.2010 - 04.2011
Class 10 CBSE - Science
Arya Central School
03.2008 - 03.2009
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