VINEETH REPAKA

Genesys Cloud and IVR Development.

• Designed and deployed architect workflows for vehicle lookup, ticket validation, case inquiry, and customer self-service.
• Built routing strategies and automated flows, integrated with Azure APIs, to improve customer experience and call efficiency.
• Developed chatbot-enabled flows and speech-analytics-supported automation for enhanced customer intelligence.

API & System Integration

• Built Azure Functions and Spring Boot microservices, consumed by Genesys Cloud.
• Implemented OAuth2 and JWT security workflows for authentication across recording portals and CRM flows.
• Configured Azure API Management gateways for routing, security, and backend orchestration.

Automation & Optimization

• Developed Logic Apps and Data Factory pipelines for interval reporting, maintenance alerts, and IVR health checks.

Collaboration and Leadership.

• Gathered business requirements and translated them into technical system designs.
• Ensured compliance, documentation quality, and operational resilience.
• Designed resilient distributed systems that ensured high availability even during peak traffic periods or unexpected failures.
• Developed high-performing serverless applications for enhanced user experience and reduced overhead costs.