Hi, I’m
Vineeth Vasu
Bangalore,Karnataka
Summary
A Senior Salesforce Administrator/SE and AI enthusiast with 10 years of experience and 6x certifications, specializing in Sales Cloud, Service Cloud, and CPQ. Skilled in optimizing business processes, implementing automation, and driving user adoption while delivering scalable, best-practice Salesforce solutions.
Overview
14
years of professional experience
Work History
Kong Inc
Sr. Salesforce Effectiveness Analyst
11.2024 - Current
Job overview
- Sr. Salesforce Effectiveness Analyst on the post-sales team, supporting CX functions including Customer Success, Support, and Professional Services. Responsible for process optimization, automation, and integrations within Revenue Operations.
- Migrated complete CSAT/NPS integration from GainSight to GetFeedback for CS,Support and PS teams integrated to Salesforce.
- Improved customer retention with CX customer health tracking initiatives.
- Built custom Apex solutions to streamline Account field tracking, automate Account Team assignments, and optimize Certinia Project automations(Flow).
- Revamped and maintained SKUs, product rules, pricing rules, and approval processes
Sitetracker
Senior Salesforce Solution Engineer
08.2022 - 11.2024
Job overview
- Sr. Salesforce Administrator/Solution Engineer working on EDS(Engineering and Development Services team declarative development for 350+ Sitetracker customers.
- Worked on all aspects of Declarative development including Flows, Approval process, Notification engine and end user support.
- Led implementation and solution engineering for Sitetracker's customer base in a client-facing role
DTCC
Senior Salesforce Administrator
10.2021 - 08.2022
Job overview
- Company Overview: Fintech company
- Lead Salesforce Administrator for Fintech company , supporting 1000+ Sales,Service and Experience Cloud users.
- Worked collaboratively with team members to design a solution that will meet the client's business model and fulfill user stories.
- Fintech company
OrthoFX
Senior Salesforce Administrator
07.2020 - 10.2021
Job overview
- Senior Salesforce Administrator, acting as the primary point of contact for 100+ Sales and Service Cloud users.
- Managing support tickets using Cases and resolving them for GTM teams.
Catchpoint
Salesforce Administrator
10.2018 - 07.2020
Job overview
- Salesforce Administrator, acting as the primary point of contact for 300+ Sales and Service Cloud users and all 3rd party integrations.
- User access management, Security review, Integrations, Process automations, reports and dashboards.
Hewlett Packard Enterprise
Salesforce Administrator
02.2015 - 10.2018
Job overview
- Salesforce Administrator, part of a 30+ member team supporting 5000+ users globally.
- Managing the support queue on various projects such as PSA FinancialForce (Certinia), FSM and CSC.
Accenture
Data Management Specialist
02.2012 - 02.2015
Job overview
- Salesforce Administrator, part of a 30+ member team supporting 5000+ users globally.
- Managing data for a healthcare company dealing with Enrollment and Billing.
Education
Bharathiar University
Bachelor of Science from Computer Science
01.2011
University Overview
GPA: 7.0 GPA
Skills
- Salesforce Administration
- Sales Cloud
- Service Cloud
- CPQ
- Marketing Cloud
- Certinia FinancialForce
- Clari
- GetFeedback
- ZoomInfo
- Project Management
- Business Analysis
- Solution Engineering
- Revenue Operations
- Sales Operations
- Customer Operations
- SOQL
- BigQuery
- Workbench
- Dataloader
- Agile/Scrum Methodology
- CI/CD
- GitHub
- VScode
- Change Management
Personal Information
Title: SENIOR SALESFORCE ADMINISTRATOR/SOLUTION ENGINEER
Awards
- Good Samaritan Award
- 3x Sitetracker Certified
- 2x Trailhead Ranger
Hobbies and Interests
- Salesforce Admin User Group Member and Salesforce/Slack Community Member.
- Table Tennis and Cycling
Timeline
Sr. Salesforce Effectiveness Analyst
Kong Inc
11.2024 - Current
Senior Salesforce Solution Engineer
Sitetracker
08.2022 - 11.2024
Senior Salesforce Administrator
DTCC
10.2021 - 08.2022
Senior Salesforce Administrator
OrthoFX
07.2020 - 10.2021
Salesforce Administrator
Catchpoint
10.2018 - 07.2020
Salesforce Administrator
Hewlett Packard Enterprise
02.2015 - 10.2018
Data Management Specialist
Accenture
02.2012 - 02.2015
Bharathiar University
Bachelor of Science from Computer Science
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