Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Awards
Hobbies and Interests
Timeline
Hi, I’m

Vineeth Vasu

Bangalore,Karnataka
Vineeth Vasu

Summary

A Senior Salesforce Administrator/SE and AI enthusiast with 10 years of experience and 6x certifications, specializing in Sales Cloud, Service Cloud, and CPQ. Skilled in optimizing business processes, implementing automation, and driving user adoption while delivering scalable, best-practice Salesforce solutions.

Overview

14
years of professional experience

Work History

Kong Inc

Sr. Salesforce Effectiveness Analyst
11.2024 - Current

Job overview

  • Sr. Salesforce Effectiveness Analyst on the post-sales team, supporting CX functions including Customer Success, Support, and Professional Services. Responsible for process optimization, automation, and integrations within Revenue Operations.
  • Migrated complete CSAT/NPS integration from GainSight to GetFeedback for CS,Support and PS teams integrated to Salesforce.
  • Improved customer retention with CX customer health tracking initiatives.
  • Built custom Apex solutions to streamline Account field tracking, automate Account Team assignments, and optimize Certinia Project automations(Flow).
  • Revamped and maintained SKUs, product rules, pricing rules, and approval processes

Sitetracker

Senior Salesforce Solution Engineer
08.2022 - 11.2024

Job overview

  • Sr. Salesforce Administrator/Solution Engineer working on EDS(Engineering and Development Services team declarative development for 350+ Sitetracker customers.
  • Worked on all aspects of Declarative development including Flows, Approval process, Notification engine and end user support.
  • Led implementation and solution engineering for Sitetracker's customer base in a client-facing role

DTCC

Senior Salesforce Administrator
10.2021 - 08.2022

Job overview

  • Company Overview: Fintech company
  • Lead Salesforce Administrator for Fintech company , supporting 1000+ Sales,Service and Experience Cloud users.
  • Worked collaboratively with team members to design a solution that will meet the client's business model and fulfill user stories.
  • Fintech company

OrthoFX

Senior Salesforce Administrator
07.2020 - 10.2021

Job overview

  • Senior Salesforce Administrator, acting as the primary point of contact for 100+ Sales and Service Cloud users.
  • Managing support tickets using Cases and resolving them for GTM teams.

Catchpoint

Salesforce Administrator
10.2018 - 07.2020

Job overview

  • Salesforce Administrator, acting as the primary point of contact for 300+ Sales and Service Cloud users and all 3rd party integrations.
  • User access management, Security review, Integrations, Process automations, reports and dashboards.

Hewlett Packard Enterprise

Salesforce Administrator
02.2015 - 10.2018

Job overview

  • Salesforce Administrator, part of a 30+ member team supporting 5000+ users globally.
  • Managing the support queue on various projects such as PSA FinancialForce (Certinia), FSM and CSC.

Accenture

Data Management Specialist
02.2012 - 02.2015

Job overview

  • Salesforce Administrator, part of a 30+ member team supporting 5000+ users globally.
  • Managing data for a healthcare company dealing with Enrollment and Billing.

Education

Bharathiar University

Bachelor of Science from Computer Science
01.2011

University Overview

GPA: 7.0 GPA

Skills

  • Salesforce Administration
  • Sales Cloud
  • Service Cloud
  • CPQ
  • Marketing Cloud
  • Certinia FinancialForce
  • Clari
  • GetFeedback
  • ZoomInfo
  • Project Management
  • Business Analysis
  • Solution Engineering
  • Revenue Operations
  • Sales Operations
  • Customer Operations
  • SOQL
  • BigQuery
  • Workbench
  • Dataloader
  • Agile/Scrum Methodology
  • CI/CD
  • GitHub
  • VScode
  • Change Management

Personal Information

Title: SENIOR SALESFORCE ADMINISTRATOR/SOLUTION ENGINEER

Awards

  • Good Samaritan Award
  • 3x Sitetracker Certified
  • 2x Trailhead Ranger

Hobbies and Interests

  • Salesforce Admin User Group Member and Salesforce/Slack Community Member.
  • Table Tennis and Cycling

Timeline

Sr. Salesforce Effectiveness Analyst

Kong Inc
11.2024 - Current

Senior Salesforce Solution Engineer

Sitetracker
08.2022 - 11.2024

Senior Salesforce Administrator

DTCC
10.2021 - 08.2022

Senior Salesforce Administrator

OrthoFX
07.2020 - 10.2021

Salesforce Administrator

Catchpoint
10.2018 - 07.2020

Salesforce Administrator

Hewlett Packard Enterprise
02.2015 - 10.2018

Data Management Specialist

Accenture
02.2012 - 02.2015

Bharathiar University

Bachelor of Science from Computer Science
Vineeth Vasu