Vineeth Vijayan

• Managed travel arrangements, including flight bookings, hotel reservations, and visa coordination for the director.
• Handled personal and professional appointments, ensuring smooth scheduling and calendar management.
• Coordinated purchase orders and vendor follow-ups for office and the Director’s personal requirements.
• Maintained confidentiality and discretion in handling sensitive matters and documents.
• Coordinated with banks regarding credit card issues, account statements, and general banking needs.
• Provided support for last-minute tasks and urgent requirements during meetings and events.

• Efficiently handling emails, calls and customer escalations.
• Managing customer chats on social media platforms and preparing detailed mail reports.
• Work collaboratively with teams and achieve given targets.
• Executing company standard operating procedures (SOPs) to ensure efficient operations and provide excellent service.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Listened to customer's questions and concerns to provide answers or responses.
• Managed customer service effectiveness by monitoring performance and assessing metrics.

As a Retail Salesman

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Maintain an awareness of all promotions and advertisements.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Communicate customer requests to management.
• Assist in completing price changes within the department.
• Aid customers in locating merchandise.
• Participate in year-end inventory and cycle counts.
• Assist in ringing up sales at registers and/or bagging merchandise.
• Any other tasks as assigned from time to time by any manager.
• As a Showroom Incharge
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining inventory.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributes to team effort by accomplishing related results as needed.

As an Inventory and Product Executive

• Create product codes and Barcodes
• Prepare stock purchase orders
• Prepare and submit inventory control reports to Supervisor.
• Respond to enquiries regarding products and inventories.
• Perform inventory control to ensure optimal inventory levels.
• Provide direction and assistance to colleagues as needed.
• Maintain inventory reports according to standard documentation and archiving procedures.
• Count and record merchandises received according to store policies.
• Ensure that merchandises received are in accordance with purchase order specifications.
• Oversee merchandise returns to vendors.
• Utilize word processing applications and spreadsheets for inventory control documentation.

• To ensure first – time - rights and minimal returns in service operation
• Ensuring the dealer/distributor/Sub dealer/Exclusive Shoppe with no fresh stock pending from service point of view.
• Training the field engineers to make allotted calls productive through AMC, Spare sale.
• To search the factor to enhance the service revenue of entire company group and franchisee.
• Ensure Engg's visit to Local / Upcountry Dealer as per the PJP(Permanent Journey Plan).
• Accomplish monthly KPI achievement decided for attaining service standards and revenue generation.
• To work closely with accounts, sales and stores departments to meet the company objective.
• To appoint new franchisee for service backup to customer and high volume projects sales.
• To organize the spare parts for Branch inventory as well as for authorized service franchisee.
• Organizing training session for call center executives for call management process.
• Ensuring the calls synchronization on daily basis by ASF's (Authorized Service franchisee).
• System Audit of ASF's (Authorized Service Franchisee) on surprise visit.
• Verify MIS report on weekly basis received from all ASF's/company owned service touch points and compiled the same and send to HO on monthly basis.
• Handling all Customer related issues like Court Cases/SAP calls (Escalated to H.O).